Coffee Education Specialist (Seattle Coffee Gear)
About The Position
As a Coffee Education Specialist at Seattle Coffee Gear, you are the in-store expert and educator responsible for delivering engaging, hands-on coffee classes that inspire customers, build confidence, and create long-term loyalty. You bring Seattle Coffee Gearâs brand to life by teaching brewing techniques, espresso fundamentals, and coffee equipment through structured classes, demonstrations, and interactive experiences. This role plays a key part in driving sales of espresso machines, grinders, coffee makers, and accessories by helping customers understand the âwhyâ behind great coffee, and matching them with the right products for their goals, taste preferences, and lifestyle.
Requirements
- Must be 18 years of age or older at time of employment.
- Passion for coffee and in-depth knowledge of brewing methods, coffee origins and equipment.
- Ability to create engaging, hands-on experiences for customers.
- Strong enthusiasm for coffee and a genuine eagerness to share knowledge with others.
- Excellent communication, problem-solving, and decision-making abilities.
- Passion for community engagement and delivering exceptional customer experiences.
Nice To Haves
- Proficiency in Microsoft Office and retail management systems is preferred.
Responsibilities
- Represent Seattle Coffee Gearâs brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
- Lead engaging and interactive coffee classes designed to teach customers brewing fundamentals and advanced preparation skills.
- Educate customers on a variety of brewing techniques, including pour-over, French Press, AeroPress, espresso, cold brew, and coffee art.
- Guide customers in selecting coffee beans based on flavor profiles, roast levels, and origin.
- Maintain a âcoffee-readyâ environment by ensuring quality and consistency across in-store brewing and demonstrations.
- Recommend appropriate coffee equipment, brewing tools, and maintenance practices based on customer needs and skill level.
- Promote and sell coffee products, equipment, and accessories through education and product demonstrations.
- Drive customer conversion through teaching and helping customers leave with the right tools and confidence to succeed at home.
- Assist the store in achieving revenue goals by driving customer engagement and conversion through education.
- Consistently meet or exceed store goals by delivering exceptional classes that drive customer engagement and sales. Performance is measured by product sales performance through SPH, UPT & guest feedback.
- Partner with store leadership to align class offerings with seasonal initiatives, product priorities, and business goals.
- Collaborate with store leadership on merchandising strategies that highlight key tools and products featured in classes.
- Support the store team by modeling exceptional service and product expertise.
- Ensure compliance with food safety standards, local health codes, and sanitation regulations.
- Maintain accurate inventory levels, minimize shrink, and control supply and culinary expenses.
- Ensure store safety and cleanliness, addressing any maintenance needs promptly.
- Adhere to applicable wage and hour laws. Accurately records time worked according to Seattle Coffee Gear Policy.
- Model and ensure consistent adherence to all Seattle Coffee Gearâs policies and standard operating procedures (SOPs).
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
