Coffee and Retail Supervisor

Omni Hotels & Resorts•Austin, TX

7d•Onsite

About The Position

Omni Hotels & Resorts is seeking Velvet Joe's Coffee House | Supervisor for the beautiful new Barton Creek Resort & Spa! Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2023 This position is responsible for ensuring proper training and supervision of all personnel. The Velvet Joe's supervisor is to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.

Requirements

1 year of experience in Food and Beverage Supervision or Management role preferred.
Must have the ability to manage deadlines.
Understanding of Food and Beverage financials including cost and par controls is preferred.
General knowledge of Microsoft Word, Excel, and PowerPoint.
Must have a strong attention to detail as well as strong customer service skills.
Must be able to work a flexible schedule including weekends and holidays.
Must be familiar with and adhere to all liquor liability laws.
Must know emergency procedures and work to prevent accidents.
Must be TABC/TIPS and Food Handler Certified.

Nice To Haves

1 year of experience in Food and Beverage Supervision or Management role preferred.
Understanding of Food and Beverage financials including cost and par controls is preferred.

Responsibilities

Responsible for assigned shift, assisting in overall management.
Assist in overall supervision of the department as outlined in manager’s job description.
Hold pre-shift meetings.
Follow up on established training steps.
Handle guest comments and complaints and ensure guest satisfaction.
Communicate with guests and receive feedback.
Stay on the floor during peak hours.
Observe, teach and correct staff’s service.
Examine food prep
Assist manager in; scheduling, completing weekly payroll, and forecasting both weekly and monthly.
Participate in interviewing new employees as needed.
Prepare maintenance request and follow-up.
Monitor food and liquor requisitions and food waste.
Check bar controls, shot glass use, red lining, and bottles totally empty daily.