Coffee and Retail Supervisor

Omni Hotels & ResortsAustin, TX
7dOnsite

About The Position

Omni Hotels & Resorts is seeking Velvet Joe's Coffee House | Supervisor for the beautiful new Barton Creek Resort & Spa! Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2023 This position is responsible for ensuring proper training and supervision of all personnel. The Velvet Joe's supervisor is to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.

Requirements

  • 1 year of experience in Food and Beverage Supervision or Management role preferred.
  • Must have the ability to manage deadlines.
  • Understanding of Food and Beverage financials including cost and par controls is preferred.
  • General knowledge of Microsoft Word, Excel, and PowerPoint.
  • Must have a strong attention to detail as well as strong customer service skills.
  • Must be able to work a flexible schedule including weekends and holidays.
  • Must be familiar with and adhere to all liquor liability laws.
  • Must know emergency procedures and work to prevent accidents.
  • Must be TABC/TIPS and Food Handler Certified.

Nice To Haves

  • 1 year of experience in Food and Beverage Supervision or Management role preferred.
  • Understanding of Food and Beverage financials including cost and par controls is preferred.

Responsibilities

  • Responsible for assigned shift, assisting in overall management.
  • Assist in overall supervision of the department as outlined in manager’s job description.
  • Hold pre-shift meetings.
  • Follow up on established training steps.
  • Handle guest comments and complaints and ensure guest satisfaction.
  • Communicate with guests and receive feedback.
  • Stay on the floor during peak hours.
  • Observe, teach and correct staff’s service.
  • Examine food prep
  • Assist manager in; scheduling, completing weekly payroll, and forecasting both weekly and monthly.
  • Participate in interviewing new employees as needed.
  • Prepare maintenance request and follow-up.
  • Monitor food and liquor requisitions and food waste.
  • Check bar controls, shot glass use, red lining, and bottles totally empty daily.
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