COCKTAIL SERVER - POKER ROOM - PT

Seminole Gaming•Coconut Creek, FL

20h•Onsite

About The Position

OUR COMMITMENT TO SERVICE: We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests. JOB DESCRIPTION: Serves cocktails to guests throughout the property, ensuring a positive guest experience. Must possess good interpersonal skills. SERVICE INITIATIVE: Create and ensure a fun-filled, entertaining and exciting environment with the five F’s - Fast, Fun, Friendly, Fresh and Focused Treat Guests with a sense of caring and individuality while effectively identifying their specific needs Inform Supervisor of Guest needs which may require special accommodations Show special recognition of frequent Guests Maintain a safe, clean and comfortable environment for Guests at all times Consistently welcome Guests, thank them for their patronage, seek ways to make them comfortable and express the desire to have them return Present a neat, clean and well-groomed appearance at all times Maintain constant awareness of services, promotions, and events offered at the facility and inform Guests Handle Team Member and Guest concerns/dissatisfaction and disputes timely and professionally to the Team Member/Guest satisfaction, while maintaining financial responsibility Promote positive public relations and create an enjoyable atmosphere for all Inspect and ensure a clean, safe working environment, notify appropriate departments to handle deficient situations Maintain a professional and positive relationship with vendors, Guests and co-workers Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations

Requirements

High school diploma or GED is required with a minimum of one to two (1 - 2) years of high volume service, or an equivalent combination of education and/or work experience.
Must possess knowledge of both food and beverage items.
Must undergo TIPS Training on a continuous basis.
Requires walking and standing for most of shift.

Responsibilities

Serves cocktails to guests throughout the property, ensuring a positive guest experience
Create and ensure a fun-filled, entertaining and exciting environment with the five F’s - Fast, Fun, Friendly, Fresh and Focused
Treat Guests with a sense of caring and individuality while effectively identifying their specific needs
Inform Supervisor of Guest needs which may require special accommodations
Show special recognition of frequent Guests
Maintain a safe, clean and comfortable environment for Guests at all times
Consistently welcome Guests, thank them for their patronage, seek ways to make them comfortable and express the desire to have them return
Present a neat, clean and well-groomed appearance at all times
Maintain constant awareness of services, promotions, and events offered at the facility and inform Guests
Handle Team Member and Guest concerns/dissatisfaction and disputes timely and professionally to the Team Member/Guest satisfaction, while maintaining financial responsibility
Promote positive public relations and create an enjoyable atmosphere for all
Inspect and ensure a clean, safe working environment, notify appropriate departments to handle deficient situations
Maintain a professional and positive relationship with vendors, Guests and co-workers
Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance
Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns
Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations