Treehouse - Cocktail Server, (PT)

Human Resources•Huntington Beach, CA

About The Position

Helps guests select beverages by offering cocktails and aperitifs, describing wine, beers and spirits served and making recommendations. Provides bar food menu and answers food preparation questions. Serves alcoholic and non-alcoholic beverages to guests in a timely manner, based on service expectations. Upsells food and beverage items to maximize profitability. Collects and inputs orders into POS system in accurate and timely basis. Handles cash, charge, room and credit card transactions accurately and in accordance with company policies and procedures. Maintains and balances bank to include cash handling and closing out. Maintains the cleanliness of the assigned service/bar area by disposing of all waste, clearing tables, and wiping down bar/service areas and tables. Follows all standard food handling, sanitation, TIPS and health department guidelines. Reporting to work as scheduled (on time and on regular basis) is an essential function of the job. Must wear non-slip, oil-resistant shoes. Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team members have the responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS. Completes pre, running, and post shift side-work requirements. Restocks as needed. Ensures minors and intoxicated persons are not served alcoholic beverages. Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior. Provide guests with a high-level dining experience, while maintaining a professional distance and staying alert to their needs. Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents. Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.

Requirements

One year cocktail or food service experience, preferably in a hotel/resort environment.
Possess a basic knowledge of food and beverage preparation, hotel service standards, guest relations, and etiquette.
Strong attention to detail with the ability to remain organized and handle multiple tasks.

Nice To Haves

Ability to work independently with minimal guidance and as part of a team
California Department of Alcoholic Beverage Control Responsible Beverage Service (RBS) certification as scheduled upon employment. Valid current Food Handlers Card or willingness and ability to obtain one within 30 days of employment.

Responsibilities

Helps guests select beverages by offering cocktails and aperitifs, describing wine, beers and spirits served and making recommendations.
Provides bar food menu and answers food preparation questions.
Serves alcoholic and non-alcoholic beverages to guests in a timely manner, based on service expectations.
Upsells food and beverage items to maximize profitability.
Collects and inputs orders into POS system in accurate and timely basis.
Handles cash, charge, room and credit card transactions accurately and in accordance with company policies and procedures.
Maintains and balances bank to include cash handling and closing out.
Maintains the cleanliness of the assigned service/bar area by disposing of all waste, clearing tables, and wiping down bar/service areas and tables.
Follows all standard food handling, sanitation, TIPS and health department guidelines.
Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.
Must wear non-slip, oil-resistant shoes.
Follows all safety policies and procedures.
Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations.
Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
Completes pre, running, and post shift side-work requirements.
Restocks as needed.
Ensures minors and intoxicated persons are not served alcoholic beverages.
Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.
Provide guests with a high-level dining experience, while maintaining a professional distance and staying alert to their needs.
Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents.
Resolves guest complaints within scope of authority; otherwise refers the matter to management.
Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.