Cocktail Server- Full Time, Casino Bars Games (Harrah's Atlantic City)
About The Position
Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest’s wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. Works in an assigned area such as a dining room or lounge and pleasantly takes drink orders from guests. Presents the drink order to the bartender and writes check properly while waiting for drinks to be made. Presents the drinks to the guest. Presents checks to the guest, accepts payment and gives change when necessary. Monitors guest consumption of alcohol and intervenes as needed according to guidelines and as outlined in PRIDE certification. Maintains clean station at all times.
Requirements
- Ability to present change correctly
- Knowledge of guest charge procedures
- Familiarity with tray service
- Knowledge of cocktail ingredients
- Ability to carry tray
- Ability to stand for long periods
Responsibilities
- Taking drink orders from guests
- Presenting drink orders to the bartender
- Writing checks properly
- Presenting drinks to guests
- Presenting checks to guests
- Accepting payment and giving change
- Monitoring guest consumption of alcohol
- Maintaining a clean station
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
