COBRA Representative

The Health Plan of West Virginia Inc•Wheeling, WV

29d

About The Position

Under the direct supervision of the Manager, COBRA/Eligibility, the COBRA Rep. must properly apply all COBRA enrollment guidelines/policies to each situation and answer questions correctly from member, group administrators and Plan staff and have knowledge of how the Department's functions affect other Plan Departments.

Requirements

High School Graduate or Equivalent
Experience with Microsoft Office and Excel
Excellent written and oral communication skills
Self-Starter, detail oriented, and ability to work independently.
Excellent organization skills, ability to prioritize and meet deadlines.

Nice To Haves

Prior experience in COBRA administration.
Prior experience in health insurance arena.
Prior customer service experience.

Responsibilities

Assist with daily functions, COBRA entry and processing in the COBRA system.
Assist with auditing the daily enrollment reports and the COBRA reports to assure no COBRA changes are missed.
Ability to assist in phone calls and any lobby traffic.
Establish and maintain a positive-cooperative working relationships
Work with the Account Executives and Employer groups answering any COBRA questions.
Assist with the Enrollment Dept. when needed.
Works Independently to meet all deadlines.
Document clear, complete, contemporaneous notes with proper grammar, correct spelling, correct punctuation, and correct numerical key strokes.
Communicate effectively with both internal and external participants.
Familiar with Microsoft Outlook and the ability to email and attached correspondence.