COBRA/Clerical Administrator

HUB International•Erie, PA

2d•Onsite

About The Position

At HUB International, we’re more than just an insurance brokerage firm — we’re a thriving community of entrepreneurs driven by purpose and passion. Every day, we help individuals, families, and businesses protect what matters most by providing a broad array of insurance, retirement, and wealth management products and services. But we don’t stop there — we also invest deeply in our people. Here, your career is in your hands. You’ll be empowered to learn, grow, and truly make an impact. Whether you're supporting a local business or helping a national client navigate complex risk, you’ll be backed by the strength of a global firm and the heart of a regional team. As one of the world’s largest insurance brokers — and a proud Stevie Award-winning workplace — HUB offers a unique blend of big-company resources and entrepreneurial spirit. With over 20,000 professionals across 570+ offices in North America, we bring together industry-leading technology, a strong culture of collaboration, and centers of excellence that fuel innovation. Explore your future with HUB International. Let’s grow together. If you're ready to be part of a company where your voice matters, your work has purpose, and your potential has no limits — HUB is the place for you. Position Summary The COBRA/Clerical Administrator provides essential administrative and compliance support within the BAI COBRA Department. This in-office role combines COBRA administration — including eligibility tracking, premium follow-up, and client services — with general clerical functions such as mail processing, document scanning, and departmental support. The successful candidate will demonstrate strong attention to detail, organizational skills, and a commitment to regulatory accuracy under ERISA and COBRA guidelines.

Requirements

High school diploma or GED required
Valid Pennsylvania driver's license preferred
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) preferred
Strong organizational skills with high attention to detail and accuracy
Effective written and verbal communication skills
Ability to manage competing priorities and meet deadlines in a fast-paced environment
Ability to lift up to 20 pounds
Ability to reach overhead shelves
Prolonged periods of sitting and working at a computer in an office environment
Regular, punctual, in-office attendance is required.
Schedule adheres to standard BAI business hours (40 hours per week).

Nice To Haves

Prior experience in benefits administration, insurance, or a related field a plus

Responsibilities

COBRA Administration
Create weekly termination reports to ensure all employee terminations for the week have been accurately captured in the system
Enter all student age-outs and additional qualifying event terminations on a weekly basis
Maintain and update annual benefit rates in the COBRA administration system
Create new client records and edit existing client records in the system as needed
Pull daily and weekly reports for departmental review and filing
Review and coordinate with the enrollment team to ensure COBRA elections and terminations are processed within federally mandated timeframes
Process returned COBRA mail and ensure all systems are updated accordingly
Provide COBRA customer service support to participants, clients, and carriers
Print and mail the initial General COBRA Notice on a monthly basis
Conduct monthly premium payment follow-up to ensure timely collections
Research and resolve check issues including NSF, missing signatures, address changes, incorrect payees, and related matters
Follow up on all open COBRA issues weekly via email and/or phone
Participate in client meetings as needed
Maintain ongoing COBRA education and regulatory compliance training
Clerical Operations
Open, date-stamp, and direct all incoming mail to the appropriate employee or department
Direct dental, medical, and vision claims mail to appropriate files and employees
Route predetermination correspondence to the appropriate members and providers
Mail all EOBs and checks to the appropriate clients and providers
Prepare and distribute the weekly 350 report
Stock copiers with paper daily and maintain basic office equipment functionality
Scan EOBs to Customer Service as requested
Run errands and perform on-site support functions as needed
Assist manager with special clerical projects and ad hoc needs
Coordinate all return correspondence for the department
Serve as backup for front desk coverage as needed
Perform other duties as assigned