Sr. COBRA Specialist

OneSource Virtual

1d•Remote

About The Position

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com. Position Summary/Objective The Sr. COBRA Specialist is responsible for supporting supports the COBRA/Direct Bill team. Utilizes Workday, COBRAPoint, case management tool, knowledgebase and contact center technologies/ processes.

Requirements

Effective communication skills via telephone, email and in-person
Must be willing to adapt and display positive attitude
Ability to work independently and as part of a team
Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace
Maintain punctuality and adherence to set schedule with overtime hours as needed
Must be able to cope in fast-paced, demanding, ever-changing environment
Able to manage member information while maintaining confidentiality
Analytical skills; strong research and follow up skills
Ability to multi-task, and think critically to resolve issues
HS Diploma required
3-5 years of related experience and/or training, 1 year min as Specialist strongly preferred
Must have knowledge of employee benefits, COBRA and other federal/regulatory requirements
Proficient PC Skills (Microsoft Excel/Word/Outlook, Adobe, HRIS, etc…)

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Accurate and timely update of assigned cases and tasks via case management system
Assist in identifying and escalating process gaps for all customers to ensure internal processes are accurate
Provide professional and timely service to internal and external audit requests
Initiate and manage direct billing, collaborate with customer on direct billing processes
Daily HR system submissions of relevant COBRA tasks
Process incoming mail/email elections & payments
Building new clients in COBRA system for onboarding and closing out offboarding clients
Update rates and plans in COBRA system for Open enrollment as well as updating member elections
Carrier updates via email/phone/online portals
Review and correct daily integration files for COBRA events, General Rights Notices and Direct Billing files
Participate in ongoing training relative to the functional area
Form strong partnerships within the department and organization
Identify and document areas of improvement or innovation through process change or automation
Meet or exceed all performance standards
Assume ad-hoc duties as assigned by Manager