(USA) Coach/Ops Mgr Trainee

Walmart•Ottumwa, IA

1d•Onsite

About The Position

This position involves leading and developing teams by teaching, training, and actively listening to associates, conducting store tours for feedback (TourtoTeach), and collaborating with all levels of associates on store operations, technology, business initiatives, merchandising, and company direction. The role includes leading change efforts, setting clear expectations, and communicating business objectives. It requires modeling exceptional customer service, managing customer service initiatives, resolving customer issues, and implementing action plans for process improvement. The Coach/Ops Mgr Trainee drives financial performance and sales by reviewing P&L statements, managing budgeting and expenses, monitoring merchandise presentation, inventory flow, and operational processes, and developing plans to mitigate shrink. The role also encompasses providing supervision and development opportunities for hourly associates, including hiring, training, mentoring, assigning duties, setting expectations, recognizing associates, fostering a belonging mindset, and recruiting for growth. It involves coordinating job-related activities, building stakeholder relationships, supporting business plans, identifying goals, ensuring accountability, addressing improvement opportunities, and promoting continuous learning. Compliance with company policies, supporting the Open Door Policy, and upholding Walmart's mission, values, and ethics are also key. The role emphasizes building high-performing teams, embracing diversity, creating an inclusive workplace, attracting and developing talent, and recognizing contributions. It requires acting with integrity, promoting ethical standards, modeling Walmart values, holding oneself and others accountable, and supporting Walmart's goal of becoming a regenerative company through positive impact, waste elimination, and local giving. The individual must be selfless, humble, honest, fair, and transparent, while delivering results with a customer-first approach, adapting to customer shopping habits, and applying EDLP/EDLC models. Decision-making should be data-driven, balancing short and long-term priorities, and considering all stakeholders. Finally, the role encourages curiosity, continuous learning, calculated risks, resilience, and driving improvements through new technologies and skills.

Requirements

2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
For facilities that sell only ammunition and have state specific requirements, a current state issued Certificate of Eligibility may be required.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Responsibilities

Leads and develops teams effectively by teaching, training, and actively listening to associates.
Touring stores and providing feedback (TourtoTeach).
Communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
Introducing and leading company change efforts.
Providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively.
Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model.
Managing and supporting customer service initiatives (e.g., store of the community and community outreach programs).
Ensuring customer needs, complaints, and issues are successfully resolved.
Developing and implementing action plans to correct deficiencies and providing process improvement leadership to ensure a high-quality customer experience.
Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements.
Managing and assisting in budgeting, forecasting, and controlling expenses in designated business area to confirm they are indexed to sales.
Monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.
Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates.
Assigning duties, setting clear expectations, providing associate recognition.
Communicating expectations consistently and effectively.
Promoting a belonging mindset in the workplace.
Recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders.
Supporting plans and initiatives to meet customer and business needs.
Identifying and communicating goals and objectives.
Building accountability for and measuring progress in achieving results.
Identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans.
Utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executing business processes and practices.
Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences.
Creates a workplace where associates feel seen, supported, and connected through a culture of belonging.
Creates opportunities for all associates to thrive and perform.
Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.
Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics, and compliance.
Models the Walmart values to support and foster our culture.
Holds oneself and others accountable.
Supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first.
Considers and adapts to how, where, and when customers shop and applies the EDLP and EDLC business models to all plans.
Makes decisions based on data, insights, and analysis.
Balances short and long-term priorities and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Benefits

Competitive pay
Performance-based bonus awards
Health benefits (medical, vision, dental coverage)
401(k)
Stock purchase
Company-paid life insurance
Paid time off (PTO, including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates)
Annual or quarterly performance bonuses
Regional Pay Zone (RPZ) (based on location)
State Pay Differential (to meet legislative requirements, where applicable)