(USA) Coach/Ops Mgr Trainee

Walmart•Hood River, OR

1d•Onsite

About The Position

This position leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback (TourtoTeach). It involves communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. The role introduces and leads company change efforts, provides clear expectations and guidance to implement business solutions, and communicates business objectives to teams effectively. It also models and demonstrates exceptional customer service standards, manages and supports customer service initiatives, and ensures customer needs, complaints, and issues are successfully resolved. The Coach/Ops Mgr Trainee drives the financial performance and sales of the designated store area by reviewing P&L statements, managing budgeting, forecasting, and controlling expenses, monitoring merchandise presentation, inventory flow, and operational processes, and developing action plans to mitigate shrink and achieve sales and profit goals. The role provides supervision and development opportunities for hourly associates, coordinates job-related activities, and ensures compliance with company policies and procedures, supporting the company's mission, values, and standards of ethics and integrity.

Requirements

2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
For facilities that sell only ammunition and have state specific requirements, a current state issued Certificate of Eligibility may be required.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Responsibilities

Lead and develop teams effectively by teaching, training, and actively listening to associates.
Tour stores and provide feedback (TourtoTeach).
Communicate and collaborate with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction.
Introduce and lead company change efforts.
Provide clear expectations and guidance to implement business solutions.
Communicate business objectives to teams effectively.
Model and demonstrate exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model.
Manage and support customer service initiatives (e.g., store of the community and community outreach programs).
Ensure customer needs, complaints, and issues are successfully resolved.
Develop and implement action plans to correct deficiencies and provide process improvement leadership to ensure a high-quality customer experience.
Drive the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit Loss) statements.
Manage and assist in budgeting, forecasting, and controlling expenses in designated business area to confirm they are indexed to sales.
Monitor and ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develop and implement action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.
Provide supervision and development opportunities for hourly associates by hiring, training, and mentoring.
Assign duties, set clear expectations, and provide associate recognition.
Communicate expectations consistently and effectively.
Promote a belonging mindset in the workplace.
Recruit and develop qualified associates to meet staffing needs and achieve company growth potential.
Coordinate, complete, and oversee job-related activities and assignments by developing and maintaining relationships with key stakeholders.
Support plans and initiatives to meet customer and business needs.
Identify and communicate goals and objectives, build accountability for and measure progress in achieving results.
Identify and address improvement opportunities and demonstrate adaptability and promote continuous learning.
Ensure compliance with company policies and procedures and support company mission, values, and standards of ethics and integrity by implementing related action plans.
Utilize and support the Open Door Policy and provide direction and guidance on applying these in executing business processes and practices.
Build high-performing teams, embrace differences in people, cultures, ideas, and experiences.
Create a workplace where associates feel seen, supported, and connected through a culture of belonging.
Create opportunities for all associates to thrive and perform.
Work collaboratively, build strong and trusting relationships.
Communicate with impact, energy, and positivity to motivate and influence.
Attract and retain the best talent, empower and develop talent, and recognize others' contributions and accomplishments.
Maintain and promote the highest standards of integrity, ethics, and compliance.
Model the Walmart values to support and foster our culture, hold oneself and others accountable.
Support Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
Act in a selfless manner and be consistently humble, self-aware, honest, fair, and transparent.
Deliver results while putting the customer first, consider and adapt to how, where, and when customers shop, and apply the EDLP and EDLC business models to all plans.
Make decisions based on data insights and analysis, balance short and long-term priorities, and consider customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
Display curiosity and a desire to learn, take calculated risks, demonstrate courage and resilience, and encourage learning from mistakes.
Drive continuous improvements, adopt and encourage the use of new technologies and skills, and support others through change.

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates).