Coach Onboarding and Relationship Manager

Bloom Growth™

1d•$70,000 - $90,000•Remote

About The Position

The Coach Onboarding and Relationship Manager plays a critical role in helping Bloom Growth Coaches successfully launch and grow their coaching practices. This role owns the full coach lifecycle experience—from onboarding through ongoing support and community engagement—ensuring every coach feels welcomed, equipped, connected, and positioned to succeed. As the primary relationship owner for active coaches, this role drives proactive communication, operational excellence, and accurate data management to support coach growth and inform company decision-making.

Requirements

Bachelor’s degree or equivalent professional experience
3–5 years of experience in customer success, account management, operations, or client support
Experience using a customer relationship management (CRM) system such as HubSpot
Strong written and verbal communication skills
Ability to work effectively in a remote environment and manage multiple priorities

Nice To Haves

Experience supporting independent consultants, coaches, or professional service providers
Experience in Software as a Service (SaaS) environment
Project management experience with demonstrated ability to drive timelines proactively
Experience facilitating onboarding or training sessions
Experience managing online communities (Mighty Networks, WhatsApp, or similar platforms)

Responsibilities

Own the full lifecycle of Bloom Growth Coaches, guiding onboarding, activation, engagement, and offboarding.
Lead onboarding sessions and support new coaches through a structured 90-day roadmap designed to help them land their first client.
Ensure all coach systems are fully set up, including email activation, multi-factor authentication (MFA), Mighty Networks access, and WhatsApp community enrollment.
Provide onboarding and software training so coaches can confidently use Bloom Growth tools and resources.
Serve as the primary point of contact for coaches, responding to questions and providing proactive support.
Monitor coach engagement and proactively reach out to coaches who may need additional support.
Maintain accurate coach and client data in HubSpot to support reporting and leadership insights.
Coordinate logistics and communications for quarterly coach community gatherings and manage communication across coach community channels.