Coach Manager/Alternate Deputy PM

Accenture Federal Services•Washington, DC

4h•Hybrid

About The Position

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! You Are: As a Coach Manager/Alternate Deputy Program Manager (DPM), you will support the PM in overseeing the operational and administrative execution of the Program. The Work: Supports the PM in overseeing the operational and administrative execution of the Program. Reports to Program Manager. Acts as second-in-command, as needed, and is responsible for coordinating across functional areas--including coaching, call center operations, training, data reporting, and outreach support--to ensure seamless contract performance. Assists PM in all aspects of program implementation, staff supervision, and contract compliance and assumes full PM responsibilities in the absence of the PM. Plays a critical role in QA, compliance monitoring, and cross-team coordination. Coordinate daily operations across teams and subcontractors to ensure adherence to SLAs and performance metrics. Monitor deliverable status, assist in QA reviews, and ensure timely and complete submission of reports and required documentation (e.g., Monthly Progress Report, Training Plan (COOP). Track compliance with all program deliverables and facilitate corrective actions where needed. Lead internal coordination meetings and serve as liaison between clinical, outreach, call center, and analytics teams. Support training implementation, onboarding of new staff, and maintenance of up-to-date credentials and documentation. Collaborate with the PM on performance reviews, resource planning, and risk mitigation. Represent the program in meetings with the COR or government stakeholders as needed.

Requirements

Bachelor's degree in business, healthcare administration, public health, behavioral health or related field
5+ years of experience supporting complex programs, with DoD or federal health contracts
3+ years of experience with contract compliance, deliverable tracking, and cross-functional team leadership
1+ years of experience with military mental health support systems and call center operations
Systems and Change-Management experience
U.S. Citizenship
This is an on‑site hybrid role based in the DC Metro area, and the candidate must be willing to work in the office.

Nice To Haves

Master’s degree in Business, Social Work, Health Services, or a related field
PMP certification
5+ years of experience in program operations within federal health programs
Experience managing subcontracts and leading cross-functional teams
Strong skills in developing reports, SOPs, workflows, and quality assurance plans

Responsibilities

Supports the PM in overseeing the operational and administrative execution of the Program.
Acts as second-in-command, as needed, and is responsible for coordinating across functional areas--including coaching, call center operations, training, data reporting, and outreach support--to ensure seamless contract performance.
Assists PM in all aspects of program implementation, staff supervision, and contract compliance and assumes full PM responsibilities in the absence of the PM.
Plays a critical role in QA, compliance monitoring, and cross-team coordination.
Coordinate daily operations across teams and subcontractors to ensure adherence to SLAs and performance metrics.
Monitor deliverable status, assist in QA reviews, and ensure timely and complete submission of reports and required documentation (e.g., Monthly Progress Report, Training Plan (COOP).
Track compliance with all program deliverables and facilitate corrective actions where needed.
Lead internal coordination meetings and serve as liaison between clinical, outreach, call center, and analytics teams.
Support training implementation, onboarding of new staff, and maintenance of up-to-date credentials and documentation.
Collaborate with the PM on performance reviews, resource planning, and risk mitigation.
Represent the program in meetings with the COR or government stakeholders as needed.