Glow - CNTRL General Manager

Insomniac Events•Washington, DC

7d•$100,000 - $120,000•Onsite

About The Position

WHO ARE YOU? Do you enjoy venue management? We are looking for a highly motivated General Manager who is passionate and motivated, resourceful, and innovative, entrepreneur and forward thinking! WHO ARE WE? Club Glow is the longest-running electronic music event promotions and production company on the East Coast. Established in 1999, Glow now organizes over 300 events per year at their venues Echostage and Soundcheck in Washington, DC. Fans voted Echostage as DJ Mag’s #1 North American nightclub for three consecutive years and in 2022 #1 venue in the world. Alongside their venues, Glow has hosted numerous large-scale events and festivals along the eastern seaboard including Moonrise Festival and Project GLOW Festival DC. Insomniac produces some of the most innovative, immersive music festivals and events in the world. Enhanced by state-of-the-art lighting, pyrotechnics and sound design, large-scale art installations, theatrical performers and next generation special effects, our events captivate the senses and inspire a unique level of fan interaction. The quality of the Headliner experience is our top priority. Insomniac produces 10,000 concerts, club nights and festivals for seven million attendees annually across the globe. Since its inception, Insomniac's events have taken place in 13 countries across five continents. The company's premiere annual event, Electric Daisy Carnival Las Vegas, is the world’s largest dance music festival and attracts more than 525,000 fans over three days. The company was founded by Pasquale Rotella and has been based in Los Angeles since it was formed in 1993. THE ROLE The General Manager is responsible for all aspects of the entertainment venue and business operations. This is not a remote position.

Requirements

8+ years experience a general manager or operations manager in live events, venues and/or clubs or hospitality industry
Degree in hospitality, business management, or marketing or related experience
8+ years experience of people and team management
Proficient in budgeting, reconciling and analyzing event operations excel spreadsheets
Responsible for Alcohol Awareness Training Certification or Equivalent
Flexible schedule with the willingness and ability to work nights, weekends and holidays

Responsibilities

Venue Development & Management
Clearly communicate performance expectations to direct and in direct reports while providing constructive, developmental and consistent feedback
Oversee and manage performance conversations with direct reports and other members of management timely and effectively
Create incentives for improvement and development
Set realistic and attainable goals for department heads and provides encouragement and direction
Prepare timely and productive performance reviews/feedback
Oversee all management compensation decisions and ensure decisions are made with parameters of company compensations program
Ensure that department heads are consistently providing feedback and development to team members
People Management & Development
Oversee all management discipline and terminations with HR/Senior Management
Respond to misconduct/policy violations immediately, consistently and in accordance with company procedures and through investigations and gathering of information
Follow all company procedures on terminations, including consulting with HR/Senior Management in advance of all terminations, in a professional, unemotional, and respectful manner and ensure all management act the same
Compliance & Workplace Standards
Facilitate productive and concise meetings while ensuring positive interaction among all participants, providing the opportunity for voices to be heard
Encourage open and candid discussions among teams while encouraging debate and positive confrontation among teams
Shares useful information with other venues and with home office
Responds promptly to all emails, voicemails or calls from staff, other members of management or home office
Overall Venue Leadership
Creates culture and character for venue and work environment through their own conduct as well as by consistent awareness of actions of all managers
Act as resource for entire venue while ensuring all team members have compassion and empathy forum to raise concerns
Communicate in a compassionate, yet fair and consistent, manner to all individuals
Create, inspire and encourage synergy between all venue departments, mediates and resolves disputes and takes an active leadership role in all venue emergencies
Create, encourage and enforce of and ensure compliance with all company-wide policies and standards
Partner with Counsel on all venue litigation matters, ensure that all venue permits, certificates and licenses are maintained, up to date and posted as required by law
Talent Relations
Understands music industry trends, partners with talent buyer(s) in reaching decisions regarding talent; provides direction to and manages Talent Buyer in selecting and booking talent while analyzing the financial results of the different types of talent choices
Ensures that needs of artists and industry representatives are met, and the artists receive excellent experience in playing at our venue