Cnslt - Bus Tech Anly - Treasury Fulfillment Technical Engagement Team

Bank of America•Charlotte, NC

10d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Provides technical systems and software support for modification, implementation, or conversion of business systems. Supports the process of translating business needs into formal Business Requirements deliverables. Acts as liaison between business unit and software, hardware developers and vendors. Participates in design, development and implementation of complex applications or systems, often using new technologies. Serves as a fully seasoned, proficient technical resource. Participates as an individual contributor on projects, completing activities as a part of a team related to special initiatives or operations. Routine accountability is for technical knowledge and capabilities, typically as an individual contributor. Often provides oversight and guidance to more junior business and systems analysts. IT degree preferred or substantially equivalent experience. Typically requires a minimum of 5-7 years of applicable experience. LOB Job Description: Assist Receivable clients by providing guidance and direction during the onboarding process Manage multiple new and maintenance requests simultaneously. Interact with various internal bank and external resources to complete implementations successfully including Fulfillment, Technical, LOB Operations, Vendor, International, Data Transmission, and Product Management resources. Educate and counsel clients on the Receivables Network, EDI message standards, data communications, and security issues with a strong focus on ACH, Wire Transfer and LBX including documentation (i.e. file specifications) the client will use as a guide for their internal development. Explain all aspects of the requested Receivable services. Participate in technical kickoff meetings, gather necessary requirements to meet client objectives, perform setups, recommend and conduct end to end testing, and monitor initial live files/activity once in production. Ensure the client is able to use the Receivable services effectively. Contribute to a project plan for client and internal use. Act as the single technical point of contact for client inquiries and guidance during the onboarding implementation process. Initiate transition to client support services upon completion of successful monitoring of live files/activity. Provide consultative guidance as necessary for internal constituents including Sales, Fulfillment, Product Management, and LOB Operations.

Requirements

Cash management background with knowledge of electronic payments/receivables reporting
Previous experience as a project manager or business analyst in cash management implementation, operations, customer service, technical consulting, sales, or systems
Previous positions must have included extensive customer contact
Familiarity with Accounts Receivable applications and/or operations, i.e. ACH, wire, lockbox, and related bank services
Strong interpersonal and project management skills to achieve cooperation/coordination of multiple tasks performed by other business units w/in the bank
Presentation skills are necessary
The ability to communicate effectively to multiple levels in the customer organization
The ability to deal effectively with multiple deadline-driven, customer-sensitive projects and tasks
Very strong time management and task prioritization skills
The ability to communicate clearly and concisely verbally and in writing
PC proficiency - experience with Windows and all Microsoft Office applications.
IT degree preferred or substantially equivalent experience.
Typically requires a minimum of 5-7 years of applicable experience.

Nice To Haves

Knowledge of EDI translation software, EDI message standards, and/or electronic banking applications such as Vector:Connexion
Knowledge of X12 820 and 823, NACHA, BAI file layouts, and XML
Familiarity with file processing and transmission flows
Accredited ACH Professional or Certified Treasury Professional certification a plus
Experience with EDISIM or other EDI applications a plus
Mainframe experience a plus
Proven communication, technical, analytical and customer relation skills.
Banking and treasury management services focusing on receivables technologies, electronic commerce, encryption and data communications.
Strongest candidates are those with proven technical, business and project management skills who must work well without supervision.
Individuals typically have 5 to 7 years of experience in banking and/or treasury management services

Responsibilities

Assist Receivable clients by providing guidance and direction during the onboarding process
Manage multiple new and maintenance requests simultaneously.
Interact with various internal bank and external resources to complete implementations successfully including Fulfillment, Technical, LOB Operations, Vendor, International, Data Transmission, and Product Management resources.
Educate and counsel clients on the Receivables Network, EDI message standards, data communications, and security issues with a strong focus on ACH, Wire Transfer and LBX including documentation (i.e. file specifications) the client will use as a guide for their internal development.
Explain all aspects of the requested Receivable services.
Participate in technical kickoff meetings, gather necessary requirements to meet client objectives, perform setups, recommend and conduct end to end testing, and monitor initial live files/activity once in production.
Ensure the client is able to use the Receivable services effectively.
Contribute to a project plan for client and internal use.
Act as the single technical point of contact for client inquiries and guidance during the onboarding implementation process.
Initiate transition to client support services upon completion of successful monitoring of live files/activity.
Provide consultative guidance as necessary for internal constituents including Sales, Fulfillment, Product Management, and LOB Operations.