CNO and SVP, Patient Care Services - MGH

Mass General Brigham•Boston, MA

22d•Onsite

About The Position

As a not-for-profit organization, Mass General Brigham (MGB) is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital (BWH) and Massachusetts General Hospital (MGH), MGB supports a complete continuum of care including two academic medical centers, community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. MGH is consistently ranked as one of America's Best Hospitals by U.S. News & World Report, offering sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. MGH conducts the largest hospital-based research program in the United States and is the oldest and largest teaching affiliate of Harvard Medical School. MGH was established to provide care to Boston's sick and became the first teaching hospital of Harvard University's new medical school. For centuries, MGH has remained at the forefront of medicine by fostering a culture of collaboration and education, pushing the boundaries of medical research, and maintaining an unwavering commitment to the community it was created to serve. MGH focuses on the communities they serve, with a keen focus on healing, educating, and innovating at the highest levels. MGH’s first priority is the well-being of patients – near and far. As a team, MGH is able to maintain a singular focus on providing the highest quality, most compassionate care to each and every patient. Reporting to the MGH/MGPO COO for operations and budgets and to the MGH President for quality, safety, education, scholarship, and Magnet designation, the Senior Vice President of Patient Care Services and Chief Nursing Officer (SVP/CNO) works collaboratively with the senior leadership team of the MGH sites and MGB by participating in the planning for inpatient, outpatient, and community services and the development of innovative, high-quality, clinical programs and initiatives. As a key operational leader of the largest clinical workforce across the organization, the SVP/CNO has a keen focus on the quality, efficiency, and effectiveness of nursing care and implementation of innovative new care models. Further, the SVP/CNO shares accountability with the senior leadership team for the institution’s financial performance, patient satisfaction, and promotion of a healthy workplace environment that cultivates a just culture of inclusion, mutual respect and collaboration. With other members of the leadership team, the SVP/CNO assures that interdisciplinary, expertly proficient, compassionate care is provided to patients, regardless of site of care or ability to pay.

Requirements

10+ years of leadership experience, with progressive management responsibilities, required.
Licensed as a professional nurse in MA.
Doctorate in Nursing, PhD or equivalent doctoral degree required.
Experience in an academic medical center with an active role in the educational and research communities is required.
Experience working in a highly matrixed organization / environment required.
Demonstrated track record of successfully leading teams.
Membership in appropriate professional organizations.
Leadership
Results orientation
Organizational skills
Collaboration
Business acumen
Initiative
Communicator/facilitator
Program implementation
Project management
Innovation
Confidence in complexity and ambiguity
Judgement
Team
Interpersonal
Time management
Technology
Mass General Brigham values

Nice To Haves

NEA-BC preferred.

Responsibilities

The SVP/CNO, through associate chief nurses, departmental executive directors, nursing directors, and administrators, and in collaboration with other vice presidents, directs the activities of direct patient care providers across MGH sites.
Ensuring that competent, efficient, and coordinated patient care is uniformly provided to patients in ambulatory, inpatient and community settings
Ensuring that all educational programs meet institutional and outside regulatory requirements
Ensuring that all research initiatives are appropriately supported
Directing and developing the organization of services and programs within the scope of responsibility of the SVP/CNO
Managing MGH operating and capital budgets for within the purview of the SVP/CNO
Leading the management team within the SVP/CNO’s enterprises toward attainment of identified short- and long-term goals
Advancing the institution’s commitment to workforce excellence
Developing and executing plans designed to achieve organizational strategic objectives
Collaborating with other institutional leaders to meet MGB strategic goals and objectives.
Leadership & Strategy
Patient Care, Quality, and Service Excellence
Financial Management
System Engagement
Human Resources Management
Education
Research