CMMS Analyst

JLL•Riverwoods, IL

1d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves This position is responsible for systems administration of a computerized maintenance management system (CMMS) and facility service request (FSR) system, including configuration, support, and reporting. As the designated CMMS Systems Administrator, you'll ensure overall system integrity while managing the client work order process, data continuity, and maximizing system capability. The role requires serving as a Subject Matter Expert for the assigned portfolio, producing monthly, quarterly, and annual reports, optimizing maintenance programs with the operations team, and providing training to account and client staff. You'll work closely with central team managers to enhance systems, maintain data security and governance, and drive continuous improvement through maintenance metrics analysis. Your day-to-day tasks will include: Managing the client work order process and systems, ensuring data continuity for central and facility management reporting and maximizing system capability Producing monthly, quarterly, annual, and ad-hoc account reporting including work order activity, scheduled maintenance, service level compliance, labor reporting, and project reporting Planning, scheduling, coordinating, and assigning all frequency and work type maintenance activities while optimizing maintenance inventory by balancing workload to labor availability Serving as Subject Matter Expert for the assigned portfolio, supporting CMMS systems-related questions, support issues, and user requirements Providing new user training, advanced user training, and new feature training to account and client staff as required Maintaining system and user process documentation, developing new documentation as required and updating existing documentation Conducting periodic data auditing to maintain maintenance record compliance with CMMS and maintenance business process standards and specifications

Requirements

Minimum 5 years' experience managing CMMS/work order applications, Performance Analytics, and Data Analytics
Demonstrated process orientation and data-driven skill sets
Strong aptitude for technology and systems administration
Highly proficient in MS Office Suite, specifically Excel for data analytics and manipulation
Superior customer service skills with strong orientation to provide exceptional customer experience
Possess strong written, verbal, and interpersonal communication skills
Strong organizational skills and collaborative working style
Ability to work in a matrixed, client-facing environment
Ability to work without direct supervision and manage multiple priorities
Capability to work under time constraints and meet reporting deadlines

Nice To Haves

Undergraduate degree or equivalent experience
Experience with ServiceNow and/or Maintenance Connection CMMS platforms
Proficiency in SmartSheet, MS SharePoint, and data visualization tools
Experience developing and deploying inspection, assessment, and audit forms
Background in facilities management or building engineering support
Experience with system configuration including notification messages, print formats, and communication mechanisms
Familiarity with maintenance metrics analysis and work order flow optimization

Responsibilities

Managing the client work order process and systems, ensuring data continuity for central and facility management reporting and maximizing system capability
Producing monthly, quarterly, annual, and ad-hoc account reporting including work order activity, scheduled maintenance, service level compliance, labor reporting, and project reporting
Planning, scheduling, coordinating, and assigning all frequency and work type maintenance activities while optimizing maintenance inventory by balancing workload to labor availability
Serving as Subject Matter Expert for the assigned portfolio, supporting CMMS systems-related questions, support issues, and user requirements
Providing new user training, advanced user training, and new feature training to account and client staff as required
Maintaining system and user process documentation, developing new documentation as required and updating existing documentation
Conducting periodic data auditing to maintain maintenance record compliance with CMMS and maintenance business process standards and specifications