CMMS Administrator – Critical Environments

JLL•Colorado City, TX

2d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We support your move! Relocation financial assistance provided to eligible candidates relocating to Colorado City, TX - subject to company terms. What this job involves: As a CMMS Administrator, you'll be the operational hub that keeps facility maintenance running smoothly and efficiently, serving as the critical link between customer requests, technical teams, and system optimization. This role centers on managing the complete work order lifecycle—from receiving and routing service requests to ensuring timely completion and customer satisfaction—while maintaining the integrity of the computerized maintenance management system that drives operational excellence. You'll combine strong customer service skills with technical coordination abilities, assessing work requests, assigning them to the appropriate trade technicians, and keeping stakeholders informed throughout the process. This position offers the opportunity to directly impact facility performance and customer satisfaction by ensuring maintenance activities are properly coordinated, documented, and executed efficiently. If you're detail-oriented, excel at multitasking, and enjoy enabling technical teams to work more effectively through smart planning and system administration, this role provides a foundation for growth in facilities management operations.

Requirements

High School Degree or equivalent required
1-3 years of applicable experience in facilities operations or maintenance coordination in CMMS systems
Previous experience with computerized maintenance management systems (CMMS) or work order platforms
Proficient in Microsoft Office applications for documentation, communication, and basic reporting
Superior ability to plan and manage work independently, meeting deadlines under minimal supervision

Nice To Haves

Trade school or undergraduate education in facilities management, business administration, or related field
Understanding of facilities management trades, common repairs, parts, and services to support accurate work order routing
Strong Microsoft Excel skills for data management, reporting, and analysis
Ability to read, understand, and follow Standard Operating Procedures (SOP) and Work Instructions (WI)
Certified Reliability Leader credential or similar professional certification

Responsibilities

Receive and process incoming work orders from the work order system, serving as the main point of contact for work requests from the Service Center and routing them to appropriate personnel
Assess the scope of each work request and accurately determine which trade-specific technician should be assigned, conducting field inspections when necessary to evaluate jobsite conditions and user impact
Coordinate assignment and scheduling of service personnel or route work to requisite vendors, ordering necessary materials from suppliers to support timely job completion
Maintain proactive communication with customers and requestors regarding work status, schedule estimates, completion timelines, and any changes, soliciting feedback to support continuous improvement
Support work order completion and closeout processes, ensuring customer acknowledgement of fulfillment and receiving and responding to customer concerns and issues in a timely manner
Perform CMMS upkeep as directed, maintaining asset information, bills of materials, safety procedures, preventative maintenance programming, and master maintenance planning data
Verify customer and order information for correctness, directing specified departments or units to prepare and ship orders to designated locations