CMIS Support Specialist

TX-HHSC-DSHS-DFPS • Austin, TX

1d

About The Position

Under the Regional and Local Health Operations (RLHO) Information Systems (RIS) Manager, this position provides technical guidance and customer support for the DSHS statewide case management and case investigation system (CMIS), myInsight. The RIS group is responsible for project management and execution, ensuring information security and coordination with IT teams and the RLHO Analytics group to ensure maintenance and optimization of TxS2, CMIS, and Qualtrics. The RIS group is part of the Analytics and Information Management Unit within the RLHO Division. Our mission is to analyze and transform public health information that empowers stakeholders to make data-driven decisions and improve outcomes.

Requirements

• Graduation from an accredited four-year college or university is required.
• 3 years of experience supporting IT projects, for example - coordination and collaboration in planning, development, implementation, and documentation of IT projects is required.
• 3 years of experience developing at least one of the following: program policies, procedures or manuals, is required.
• Experience with Microsoft Applications, including Word, Excel, Outlook, and PowerPoint is required.

Nice To Haves

• Experience with SharePoint and Visio is preferred.
• Experience in electronic health record systems or health information is preferred.

Responsibilities

• Assessing existing CMIS/myInsight procedures, drafting clear guidance documents, and updating documentation.
• Leading user acceptance testing of system enhancements and making recommendations prior to implementation of changes in the production environment.
• Running reports and tracking tickets submitted to the CMIS/myInsight vendor and overseeing compliance with the service level agreements.
• Acting as subject matter expert for CMIS/myInsight and staying current on system functionality, modules, workflows and reports.
• Coordinating with others on quarterly vendor system upgrades to ensure compatibility with the DSHS’ instance of CMIS/myInsight.

Benefits

• DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level