CMCS Maintenance Operations Coordinator

Community Management Associates•Atlanta, GA

2h•$20 - $25•Hybrid

About The Position

The Maintenance Operations Coordinator supports property management maintenance operations by managing a high volume of email correspondence and coordinating maintenance scheduling through a maintenance management platform. This role is designed to centralize and streamline maintenance operations and support functions. The coordinator works closely with property managers, field technicians, subcontractors, and supervisors to ensure efficient communication, scheduling accuracy, and timely completion of service requests.

Requirements

Must be responsible, honest and reliable; able to work full-time hours and attend work on a regular basis.
Must have good verbal communication skills.
Must be a self-starter and able to identify problems, determine best solutions, improve processes, and pursue corrective actions with minimal supervision.
Must have knowledge of the construction or maintenance industry
Experience using maintenance or service management platforms
Strong interest in learning new software systems
Geographical knowledge of work area or map reading skills
Strong attention to detail and reading comprehension skills
Excellent organizational and time-management abilities
Ability to accurately interpret and prioritize maintenance-related requests
Strong teamwork skills with a collaborative mindset
Ability to follow established procedures and workflows
Ability to multitask effectively in a fast-paced environment
Must pass the Background Check and Drug Test.
Proficiency using Microsoft Office applications and Outlook email.
The knowledge, skills, and abilities typically gained through the acquisition of a high school diploma and/or GED.

Nice To Haves

College degree or educational equivalent (preferred)

Responsibilities

Monitor, organize, and respond to a high volume of maintenance-related emails daily
Review incoming maintenance requests for accuracy, urgency, and completeness
Maintain clear, professional written communication with property managers, field technicians, subcontractors, and supervisors
Track open items and follow up to ensure timely completion
Coordinate and schedule maintenance work and estimate requests using a maintenance management platform and email system
Aligning schedules between internal maintenance staff, subcontractors, and supervisors
Update schedules and communicate changes promptly to necessary individuals
Ensure service priorities and timelines are accurately documented
Create, update, and maintain work orders, estimate requests, and service records
Maintain accurate documentation, correspondence, and service history
Support maintenance supervisors with operational and administrative tasks
Communicate with subcontractors regarding estimates, scheduling, and job tracking
Maintain organized digital files and records
Assist with reporting, tracking, and workflow documentation
Collaborate with team members to improve department efficiency
Tackle new duties as assigned by supervisor and manager