CMA/NCT Clinic Lead - Culebra

Community Care Partners•San Antonio, TX

About The Position

Reporting to the Area Manager, Practice Manager or Regional Operations Manager, the Medical Assistant - NCT Clinic Lead coordinates and oversees activities of the clinic and the clinic team members to ensure compassionate, effective and efficient delivery of high-quality clinical care for patients while providing on-site subject matter expertise in the assigned clinic. The Clinic Lead is a working lead with a varied amount of time dedicated to administrative support also providing patient care and/or clinic support.

Requirements

Education: A high school diploma/GED is required
Experience: A minimum of two (2) years’ experience in a health care organization is required
Certificate/License: Refer to core job description requirement

Responsibilities

Provide patient care at the level of certification/license.
Coordinate and oversee the activities of clinic team members.
Organize and assign duties and tasks to clinic team members.
Assist with clinic team member schedules.
Assure clinic maintenance and appearance.
Maintain adequate clinic supplies in coordination with the purchasing department.
Assist Practice Manager, Area Manager and/or Regional Operations Director in operational performance of the clinic.
Acquire and maintain knowledge of all EHRs platforms used within their sites (example: Experity, ECW); functions as back-up for other positions as needed.
Preform various quality control audits.
Supports all clinic team members.
Provide a consistent, visible, and accessible leadership presence at their site; establish a positive working environment.
Create and foster cooperation and communication among all parties; work to resolve site issues.
Perform all duties in compliance with the company mission statement and policies and assist in areas where expertise is requested; champion and assist with implementation of company initiatives in their site.
Monitor patient interactions to assure high quality and appropriate employee demeanor, technical accuracy, and conformity to company policies.
Maintain process to address patient issues and complaints and interact with patients