Cluster Director, Information Technology

Montage International

About The Position

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here to apply internally. SUMMARY The Cluster Director of Information Technology will be responsible for the successful management and performance of all IT operations at each property, and for performance of all IT requirements as assigned by Corporate IT. ESSENTIAL FUNCTIONS Major areas of responsibility/ management include, but are not limited to: Lead the IT Department to successfully provide around-the-clock technology support. Implement efficient processes and procedures to effectively handle property level requests for support and follow approved PHR procedures for escalating and coordinating with corporate IT and vendors. Provision and resolve technology problems as requested or reported. Implement, maintain, backup and administer all installed technology to meet vendor requirements, industry standard practices, the requirements of the properties, and policies and procedures as developed by corporate IT. Implement and adhere to all routine security and compliance requirements and documentation as required or assigned. Administer, maintain, and provide network level support for Hotel, Food & Beverage outlets, meeting events and other venues. Ensure functional integration of network and database server software and LAN hardware/software components. Perform fault isolation, problem determination and problem resolution of standard set network and serve problems to ensure proper integration of software and hardware components. Recommend appropriate action where performance is below objective or where capacity may be nearing its threshold. Install and maintain workstations and determine appropriate installation and/or upgrade schedule. Maintain complete and thorough knowledge of new releases of network relevant hospitality systems software. Implement disaster recovery procedures and perform production turnover procedures with all applications and systems including but not limited to PMS, and relevant interfaces, HSIA, CRS connectivity, CRM Connectivity, Finance systems, POS and related workstations and printers. Assist in the monitoring and maintenance of process server and related network functions Create and implement an overall or individualized training and development plan that addresses the needs and expectations of the department. Diligently leverage all helpdesk, compliance and management tools provided by Corporate IT. Participate in all IT related audit and remediation activities. Ensure detailed technical documentation is developed and maintained for all aspects of property technology. Manage and monitor all IT related contracts, vendor relationships, IT operating expenses and purchasing efforts.

Requirements

7 plus years’ experience in IT
Hotel Technology applications knowledge such as Oracle Opera PMS, Simphony POS, Actabl and others
Microsoft desktop and server OS management and support
VMware and VDI support and deployment
Must be able to multi-task with ease
Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer
Must possess advanced computational ability and computer skills
Budgetary analysis capabilities required

Nice To Haves

Bachelor’s Degree preferred
Luxury hotel experience strongly preferred
Three years’ experience at a hotel/resort preferred
Customer service background preferred

Responsibilities

Lead the IT Department to successfully provide around-the-clock technology support.
Implement efficient processes and procedures to effectively handle property level requests for support and follow approved PHR procedures for escalating and coordinating with corporate IT and vendors.
Provision and resolve technology problems as requested or reported.
Implement, maintain, backup and administer all installed technology to meet vendor requirements, industry standard practices, the requirements of the properties, and policies and procedures as developed by corporate IT.
Implement and adhere to all routine security and compliance requirements and documentation as required or assigned.
Administer, maintain, and provide network level support for Hotel, Food & Beverage outlets, meeting events and other venues.
Ensure functional integration of network and database server software and LAN hardware/software components.
Perform fault isolation, problem determination and problem resolution of standard set network and serve problems to ensure proper integration of software and hardware components.
Recommend appropriate action where performance is below objective or where capacity may be nearing its threshold.
Install and maintain workstations and determine appropriate installation and/or upgrade schedule.
Maintain complete and thorough knowledge of new releases of network relevant hospitality systems software.
Implement disaster recovery procedures and perform production turnover procedures with all applications and systems including but not limited to PMS, and relevant interfaces, HSIA, CRS connectivity, CRM Connectivity, Finance systems, POS and related workstations and printers.
Assist in the monitoring and maintenance of process server and related network functions
Create and implement an overall or individualized training and development plan that addresses the needs and expectations of the department.
Diligently leverage all helpdesk, compliance and management tools provided by Corporate IT.
Participate in all IT related audit and remediation activities.
Ensure detailed technical documentation is developed and maintained for all aspects of property technology.
Manage and monitor all IT related contracts, vendor relationships, IT operating expenses and purchasing efforts.