Cluster Account Manager AZ - Physical Security

Patriot Group International•Phoenix, AZ

4h•Onsite

About The Position

We are hiring a Cluster Account Manager to join our team in Phoenix, AZ, where we provide data center security solutions that protect client applications and data from increasingly sophisticated threats and global attacks. This position reports to the PGI Vice President of Security Services (VPSS) The Cluster Account Manager (CAM) serves as the Manager for a group of high priority sites, assisting the VPSS as a direct, onsite, representative to a major domestic security customer, with responsibilities for regional account management, and direct responsibility for regional personnel management, budget, contract compliance, service delivery and quality management.

Requirements

Commitment to the mission, PGI core values and ethos.
At least 15 years of security, military, or law enforcement management experience, including a strong knowledge of personnel management, budgeting, and compliance.
A minimum of 5 years of experience managing shifts of security personne,l including screening, hiring, training, scheduling, and reporting activities.
A minimum of 2 years’ experience developing state or federal security policies and procedures.
Knowledge and experience in organizational effectiveness, operations management and implementing best practices.
Excellent computer skills and proficiency in Excel, Word, Outlook, and Access.
Excellent communication skills.
Demonstrated leadership and vision in managing staff groups, projects, or initiatives.
Excellent interpersonal skills and a collaborative management style.
A demonstrated commitment to high professional ethical standards and a diverse workplace.
Must excel at operating in a fast paced and ever-changing environment.
Excellent people manager, open to direction and commitment to get the job done.
Delegate responsibilities effectively.
Must be available by phone or email after hours and on weekends.
Must be able to travel domestically to customer or PGI locations as needed.
Ability to successfully complete a PGI background investigation.
Ability to pass a pre-employment drug screening and periodic random drug screening throughout the duration of employment.
Bachelor’s degree in a related field
U.S. Citizenship
U.S. Government TS/SCI Clearance

Nice To Haves

At least one year of experience managing the physical and technical security aspects of large data centers or similar critical infrastructure
Two years of experience managing high volume (100+ security or military professionals) employee development and training initiatives in a high pressure and high visibility environment
Significant experience diplomatically managing both upward and downward within a defined chain of command with internal and external customers or stakeholders
Two years of experience in national level incident response protocols

Responsibilities

The Cluster Account Manager will serve as PGI’s primary manager for the Phoenix, AZ project sites and will act as the direct PGI representative to one or more customers, facility clusters, or individual facility locations at the direction of the VPSS.
Provide first-line supervision of Data Center Site Managers, as well as operations support personnel and human resources staff.
Directly responsible for contract compliance with all elements of customer statements of work, service level agreements, and quality assurance for the Cluster.
Assisting the VPSS in the development, maintenance, and reporting of individual program budgets including minimization of unplanned overtime.
Assist the VPSS in providing strategic direction and direct guidance to operations, site managers and their subordinates to manage activities and issue resolution, including physical security, safety, and business continuity events.
Assist the VSSP in creating or improving the operational systems, processes, and policies in support of the customer mission.
Assist the VPSS and operations staff in the planning and execution of screening, hiring, development, and retention of security personnel, site, and front-line supervisors.
The CAM will ensure 100% staffing coverage and responsibility alignment for the assigned site, team, and shift.
The CAM will oversee and direct cluster crisis management functions including command and control of incident response post-orders, law enforcement and emergency services coordination, customer communication, after-action review, and debriefing.
Enforce PGI policies and standards of conduct.
Other duties as required or delegated by the VPSS.