Clubs Manager (Highmark Stadium - Buffalo Bills)

ASM Global • Buffalo, NY

4d • $68,000 • Onsite

About The Position

LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm.
• College degree is preferred.
• Bachelor of Science degree in hotel/restaurant management is desirable.
• A combination of practical experience and education will be considered as an alternative.
• Have a minimum of 3 years of hospitality experience in a fine dining restaurant.
• Proficient in the following dimensions of restaurant functions: food planning and preparation, inventory management, sanitation, service standards, staffing and employee management, payroll and financial reporting.
• Able to organize time effectively, forward plan and prioritize tasks to ensure workload is balanced and urgent situations are dealt with immediately.
• Ability to multitask and delegate duties when necessary.
• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
• Ability to read, speak and write English language to interact with staff and guests, additional language skills would be a distinct advantage and benefit.
• A genuine interest and understanding in food and drink – wine and cocktail knowledge is essential.
• Must have excellent knowledge of food and beverage preparations, service standards, guest relations and etiquette.
• Ability to think on your feet and under pressure while maintaining a positive outlook and attention to detail
• Must be punctual and dependable.
• Ability to perform under pressure effectively for extensive periods of time while maintaining professionalism.
• Knowledge of the appropriate table settings and service ware.
• Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
• Customer service oriented with the ability to interact with all levels of management.
• Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays.
• Must be able to work in a team environment.
• Knowledge of accounting policy and procedures and POS Systems is required.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Direct, implement and maintain a guest service and management philosophy that serves as a guide to respective team members.
• Greet and welcome members and guests and highlight upcoming events and specials.
• Coordinating menus, handling guest relations and monitor adherence to quality assurance standards.
• Conducting meetings to update staff on daily goals & objectives.
• Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.
• Maintain costs as it pertains to labor and operating supplies and work within budgeted guidelines.
• Coordinate with Beverage Director around beverage offerings
• Assist the Director of Premium Services with the preparation of the annual fiscal budget and business plan for the upcoming season.
• Assist in the preparation of the departmental midyear and end of the year reports
• Ensure in conjunction with the Culinary Management staff that all restaurant equipment is in proper operational condition and is cleaned on a regular basis.
• Maintain staff and ensure proper hiring and promoting of associates per Legends Hospitality Standards.
• Perform other related duties, tasks and responsibilities as required.
• Carries out supervisory responsibilities in accordance with all Legend Global policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Benefits

• Competitive salary of up to $68,000 commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees