Clubhouse Receptionist - Full time
About The Position
Clubhouse Receptionist- Full time Responsible for ensuring members/guests receive friendly, attentive, and efficient service in the receptionist/concierge/reservation area. Performs a variety of administrative functions, receptionist, and concierge tasks for the clubhouse. Greet members and guests as they enter the clubhouse, assist with answering the switchboard and reservations. ESSENTIAL FUNCTIONS Greets all residents and directs inquiries to proper party. General office clerical duties as directed by Directors/Front of the House Clubhouse Managers and Social/Activities Manager. Perform a variety of administrative duties for the managers as needed. Assist Social/Activities Manager with responsibilities during season and to provide coverage for the front desk area. Must project a professional appearance and attitude. Performs as a concierge and assists members/guests with their requests to include; reservations, taking to go orders, transportation arrangements, reciprocal dining, and a variety of other administrative tasks. Expedites incoming calls in a pleasant, positive and professional manner. Assists members with copy and fax machine. Insures member/renter is billed properly for charges which occur from use of office machines. Ability to use all office business machines. Assist with copying and distribution of all club related communications. Proofs and assists in compilation of calendar events and monthly newsletters. Maintain ala carte reservation system in an accurate manner. Answer/receive and book restaurant reservations for dining rooms and reservations for organized events. Responsible for call backs to confirm reservations and proper attire prior to events. Taking and arrange "to go" orders from members. Assist directors/managers with marketing flyers and other signage. Handles member complaints and reports the problem to manager on duty to prevent reoccurrence. Responsible for high standards of cleanliness of assigned areas. Attentive to all member requests and inquiries. Interact with residents in a courteous and professional manner. Report all safety issues to Manager, immediately. Assisting with any setup duties prior to shifts. Adhere to all service standards. Able to lift up/move to 25 lbs required. Keep a clean and workable area at all times. Follow policies and procedures. Punctuality and a good attendance record are expected. Perform any other duties and/or tasks that may be assigned.
Requirements
- Ability to read, comprehend, and speak English to communicate with the membership.
- Ability to reach, bend, stoop, stand and push, pull, move, and lift items weighing up to 25 lbs.
- Must be guest service oriented and able to ensure our guests/members are handled with the utmost courtesy and professionalism.
- Must have the ability to effectively communicate with guest/members and co-workers.
- Able to work a flexible schedule as needed.
- Adhere to Quail Ridge dress and grooming standards.
- Adhere to Quail Ridge emergency procedures.
- Ability to stand for long periods of time without sitting or leaning.
- Must possess good communication skills.
- Ability to follow directions accurately.
- Good interpersonal skills are required to present a congenial and helpful attitude.
- High school degree and/or equivalent preferred.
- Ability to type at least 40 wpm; computer knowledge in the areas of Word, Excel and Publisher.
- Must possess good grammatical skills, as well as, have knowledge of correct business writing formats.
- Able to lift/move up to 25 lbs required.
- Previous receptionist experience required.
- Computer experience required.
Nice To Haves
- Experience in the hospitality industry (hotel, restaurant, or country clubs).
- Previous hospitality experience preferred.
Responsibilities
- Greets all residents and directs inquiries to proper party.
- General office clerical duties as directed by Directors/Front of the House Clubhouse Managers and Social/Activities Manager.
- Perform a variety of administrative duties for the managers as needed.
- Assist Social/Activities Manager with responsibilities during season and to provide coverage for the front desk area.
- Project a professional appearance and attitude.
- Performs as a concierge and assists members/guests with their requests to include; reservations, taking to go orders, transportation arrangements, reciprocal dining, and a variety of other administrative tasks.
- Expedites incoming calls in a pleasant, positive and professional manner.
- Assists members with copy and fax machine.
- Insures member/renter is billed properly for charges which occur from use of office machines.
- Assist with copying and distribution of all club related communications.
- Proofs and assists in compilation of calendar events and monthly newsletters.
- Maintain ala carte reservation system in an accurate manner.
- Answer/receive and book restaurant reservations for dining rooms and reservations for organized events.
- Responsible for call backs to confirm reservations and proper attire prior to events.
- Taking and arrange "to go" orders from members.
- Assist directors/managers with marketing flyers and other signage.
- Handles member complaints and reports the problem to manager on duty to prevent reoccurrence.
- Responsible for high standards of cleanliness of assigned areas.
- Attentive to all member requests and inquiries.
- Interact with residents in a courteous and professional manner.
- Report all safety issues to Manager, immediately.
- Assisting with any setup duties prior to shifts.
- Adhere to all service standards.
- Able to lift up/move to 25 lbs required.
- Keep a clean and workable area at all times.
- Follow policies and procedures.
- Punctuality and a good attendance record are expected.
- Perform any other duties and/or tasks that may be assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
