Clubhouse Operations Manager

TSG Ski & Golf, LLC • Mountain Village, CO

2d • $68,000 - $75,000

About The Position

The Clubhouse Operations Manager serves as the ambassador of the clubhouse experience, responsible for delivering exceptional, personalized service to members and their guests. This role assists in overseeing the front-of-house clubhouse operations team and ensures a seamless, elevated experience consistent with the standards of a premier private club. The ideal candidate is a polished hospitality professional who thrives in a private club environment and understands the importance of member relationships, discretion, and consistency.
Member Experience & Service Excellence
Serve as a point of contact for members and guests at the Summer Golf Clubhouse and Ski Plaza Lounge (winter season).
Greet members by name and cultivate strong relationships to enhance the overall club experience.
Anticipate member needs and resolve concerns promptly, professionally, and discreetly.
Maintain a professional, consistent and visible presence during service periods.
Operations Management
Oversee daily front-of-house operations in the absence of the Food & Beverage Director, including lunch service, bar, lounge, and locker room areas.
Ensure proper staffing levels, floor coverage, and efficient service flow.
Monitor and uphold service standards, cleanliness, and overall clubhouse ambiance.
Ensure compliance with all health, safety, and sanitation regulations.
Maintain responsibility for monthly and bi-monthly winter inventory processes.
Review financial transactions and ensure accuracy in clubhouse operations.
Work in close coordination with the Membership Services Manager and their Concierge team to anticipate member needs and ensure a seamless, personalized service experience across all touchpoints.
Complete required documentation, forms, and approvals in a timely manner.
Leadership & Team Development
Supervise, train, and mentor front-of-house staff, including hosts & clubhouse attendants.
Develop staffing structures and schedules to ensure maximum efficiency and service excellence.
Lead hiring, onboarding, scheduling, and performance evaluations in coordination with Human Resources and the Food & Beverage Director.
Uphold and enforce all club policies, procedures, and service standards.
Financial & Administrative Oversight
Assist with budgeting, payroll management, and cost control for front-of-house operations.
Manage bi-weekly payroll, including accurate tip allocation and timely processing.
Maintain proficiency in timekeeping systems, inventory tools, spreadsheets, and club management software.
Food & Beverage Collaboration
Work closely with the Food & Beverage Director to develop menus, specials, and service offerings that reflect creativity and meet evolving member preferences.
Investigate and resolve food quality and service-related concerns.
Events & Programming
Coordinate with the Club Events Manager to ensure proper staffing and execution of club and private events.
Provide leadership and support before, during, and after all events.
Collaborate with the Pro Shop on tournaments and golf-related events.
Compliance & Club Standards
Adhere to all Telluride Ski & Golf policies and procedures.
Support sustainability initiatives and environmentally responsible practices.
Maintain knowledge of and comply with the Skier Responsibility Code and the Colorado Skier Safety Act.

Requirements

• Proven experience in luxury hospitality, private club, or high-end restaurant management.
• Strong leadership, organizational, and interpersonal skills.
• Professional presence with a member-first mindset.
• Ability to manage multiple priorities in a fast-paced, seasonal environment.
• Strong financial acumen and administrative capabilities.
• Proficiency in POS systems and hospitality management software.
• High School diploma or GED (General Education Degree) and three to five years related experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Must have basic math and accounting skills.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• To perform this job successfully, an individual should have knowledge of Internet software; POS software.
• Microsoft Office programs including but not limited to spreadsheet software, email software, and word processing software.
• Budgeting, Bartending and F&B experience required.
• Must be able to work weekends, holidays and overtime.

Responsibilities

• Serve as a point of contact for members and guests at the Summer Golf Clubhouse and Ski Plaza Lounge (winter season).
• Greet members by name and cultivate strong relationships to enhance the overall club experience.
• Anticipate member needs and resolve concerns promptly, professionally, and discreetly.
• Maintain a professional, consistent and visible presence during service periods.
• Oversee daily front-of-house operations in the absence of the Food & Beverage Director, including lunch service, bar, lounge, and locker room areas.
• Ensure proper staffing levels, floor coverage, and efficient service flow.
• Monitor and uphold service standards, cleanliness, and overall clubhouse ambiance.
• Ensure compliance with all health, safety, and sanitation regulations.
• Maintain responsibility for monthly and bi-monthly winter inventory processes.
• Review financial transactions and ensure accuracy in clubhouse operations.
• Work in close coordination with the Membership Services Manager and their Concierge team to anticipate member needs and ensure a seamless, personalized service experience across all touchpoints.
• Complete required documentation, forms, and approvals in a timely manner.
• Supervise, train, and mentor front-of-house staff, including hosts & clubhouse attendants.
• Develop staffing structures and schedules to ensure maximum efficiency and service excellence.
• Lead hiring, onboarding, scheduling, and performance evaluations in coordination with Human Resources and the Food & Beverage Director.
• Uphold and enforce all club policies, procedures, and service standards.
• Assist with budgeting, payroll management, and cost control for front-of-house operations.
• Manage bi-weekly payroll, including accurate tip allocation and timely processing.
• Maintain proficiency in timekeeping systems, inventory tools, spreadsheets, and club management software.
• Work closely with the Food & Beverage Director to develop menus, specials, and service offerings that reflect creativity and meet evolving member preferences.
• Investigate and resolve food quality and service-related concerns.
• Coordinate with the Club Events Manager to ensure proper staffing and execution of club and private events.
• Provide leadership and support before, during, and after all events.
• Collaborate with the Pro Shop on tournaments and golf-related events.
• Adhere to all Telluride Ski & Golf policies and procedures.
• Support sustainability initiatives and environmentally responsible practices.
• Maintain knowledge of and comply with the Skier Responsibility Code and the Colorado Skier Safety Act.

Benefits

• FTYR Benefits include Group Health (Medical, Dental, Vision, Life & AD&D), 401(K) Match, Flexible Spending, Paid Time Off, Mix of Vacation Time/Sick Time
• Benefits include ski pass, dependent passes (for full time commitment), discounted lift tickets, lift tickets at other CO resorts, discounted employee shuttles and discounted meals and lodging and ski school discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 1-10 employees