Clubhouse Manager

The Club at Carlton Woods•The Woodlands, TX

About The Position

THE CLUB: The Club at Carlton Woods is home to two top ranking courses. The 18-hole Nicklaus Course property boasts a 53,000 square foot Clubhouse including a la carte dining rooms, private event spaces, men’s & ladies full service locker rooms, fitness center, Spa, 9 hard tennis courts, 4 pickle ball courts, pool complex and playground. The 18- hole Fazio Course boasts a 15,000 square foot Clubhouse includes men’s & ladies locker rooms, dining room and bar, fitness center and golf shop. The Club at Carlton Woods is offering a tremendous opportunity for a highly qualified individual willing to provide innovation, energy and vision to become part of a high-performing team as their Clubhouse Manager. JOB SUMMARY: Work closely with the Director of Operations. Responsible for operation of all aspects of the Clubhouse and hospitality outlets at both the Nicklaus and Fazio properties. Responsible that appropriate coverage for all areas in the Clubhouse is adequately covered to deliver Carlton Woods exceptional service standards. Reports to Director of Operations Supervises: F&B Managers, Sommelier, Locker Room Manager, Housekeeping, and Member Services THE ROLE: The Clubhouse Manager will oversee the Clubhouse operation to ensure paramount member satisfaction. As a highly visible and approachable leader, this role will oversee and be responsible for the hospitality results in the dining rooms, special events, private golf tournaments, locker rooms and on course comfort stations. The Clubhouse Manager will ensure that the goals of both the food & beverage department and the operations of the Club are being met through proactive leadership and fullscope management while also paying attention to the fine details. These crucial attributes along with a necessary intuitive style will contribute to the overall success of the Clubhouse Manager. Working under the direction of the Director of Operations, the Clubhouse Manager’s primary focus is on the overall member/guest experience. The ability to consistently “look forward” in planning, and has the ability to build successful teams and overall departmental leadership is a critical skill set required for success in this position. Equally important is the ability to intuitively embrace the need to be visible and highly interactive with the members and staff; leadership in this area begins and ends with communication, approachability, and accessibility.

Requirements

Bachelor’s degree from a four-year college or university
Hospitality Management major preferred
Member of Club Managers Association of America (CMAA) and/or other professional associations
Five or more years of related experience with three or more years as a manager
Private club or luxury hospitality industry experience with management and supervisory experience and progressive professional advancement
Ability to function as club’s manager during his/her absence
Knowledge of management requirements for housekeeping, engineering, maintenance and repair, and security functions at the club
Must demonstrate appropriate analytical skills, attention to detail, organizational and project management skills
Ability to develop and maintain awareness of occupational hazards and safety precautions; skilled in following safety practices and recognizing hazards
Knowledge of and ability to perform required role in emergency situations
In depth knowledge of A la Carte dining operations and F&B training practices
Strong oversight over banquet and event operations
Very fluent in Beverage operations including private label wine and spirits programming
Must be able to reach, bend, stoop, stand and lift up to 40 pounds
Must be able to handle hot and cold interior and outdoor conditions
Independent mobility throughout the clubhouse

Nice To Haves

Certified Club Manager (CCM) designation through CMAA or in current pursuit of this designation desirable

Responsibilities

Enforces budgets, staffing and general operating procedures; directs the work of Clubhouse F&B staff
Functions as an administrative link between departments
Closely monitors beverage inventory and ordering
Works closely with bartenders and manages a dynamic beverage program
Hire and train F&B supervisors and staff
Participate in hiring locker room, F&B and banquet service staff
Monitors internal cost control procedures
Monitors safety conditions and employees’ conformance with safety procedures; updates emergency plans and procedures and assures that effective training for these programs is conducted in all departments
Maintains contact with members and helps to assure maximum member satisfaction
Receives and resolves complaints from club members, guests and employees
Participates in ongoing facility inspections throughout the club to assure that cleanliness, maintenance, safety and other standards are consistently attained
May serve as a departmental manager in that manager’s absence
Attends management and staff meetings as scheduled
Interacts with members answering questions, solving problems, overseeing services and cleanliness and showing the club facilities to visitors
Counsels with other managers and employees about employee grievances and complaints; directs problem correction where possible
Monitors labor; evaluates scheduled and actual labor hours and costs
Researches new products and develops an analysis of their costs and benefits
Oversees daily club operations
Works with Human Resources Department staff to develop long-term staffing needs for the clubhouse department
Works with department heads to plan professional development programs for applicable staff
Ensures that all legal requirements are consistently followed
May perform clubhouse opening and closing duties, including those related to security
Recruits for and manages the club’s staffing levels
Monitors employee dress codes and member dress codes as applicable
Conducts training and other meetings with department staff
Completes other appropriate assignments made by the Director of Operations and General Manager