Club Service Director

Boys And Girls Clubs Of • Eatonville, FL

7h • Onsite

About The Position

The Club Service Director plays a pivotal role in ensuring the seamless operation and exceptional service delivery within a club environment. This position is responsible for overseeing all aspects of member services, enhancing member satisfaction, and fostering a welcoming and engaging atmosphere. The Club Service Director collaborates closely with various departments to coordinate events, manage staff, and implement service standards that align with the club’s mission and values. By analyzing member feedback and operational metrics, the director continuously identifies opportunities for improvement and innovation. Ultimately, this role drives the overall member experience, ensuring that the club remains a preferred destination for its community.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in club management, hospitality, or customer service leadership roles.
• Proven ability to manage teams and deliver high-quality service in a fast-paced environment.
• Strong communication and interpersonal skills to interact effectively with members, staff, and management.
• Proficiency in using club management software and Microsoft Office Suite.

Nice To Haves

• Certified Club Manager (CCM) designation or equivalent professional certification.
• Experience working in private clubs, country clubs, or similar membership-based organizations.
• Knowledge of event planning and execution within a club setting.
• Familiarity with budgeting and financial management related to service operations.
• Additional language skills to support diverse member populations.

Responsibilities

• Manage and lead the club service team to deliver outstanding member experiences on a daily basis.
• Develop and implement service policies and procedures that uphold the club’s standards and enhance member satisfaction.
• Coordinate with other departments such as food and beverage, events, and facilities to ensure cohesive service delivery.
• Monitor member feedback and service metrics to identify trends and areas for improvement.
• Plan and oversee member events and activities that promote engagement and community within the club.
• Recruit, train, and evaluate service staff to maintain high performance and professional development.
• Handle member inquiries, concerns, and complaints promptly and effectively to maintain positive relationships.
• Prepare regular reports on service operations, member satisfaction, and team performance for senior management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager