Club Meskwaki Supervisor

Meskwaki Bingo Casino Hotel • Columbia Township, IA

3d

About The Position

Supervises and coordinates activities for Club Meskwaki and assists with the supervision for coat check during an assigned shift.

Requirements

• High School Diploma or GED.
• Must be able to obtain a gaming license in accordance to the regulations established by the Sac & Fox Gaming Commission.
• Must be able to work directly with the general public.
• Must be flexible with working hours and days off.
• Must possess good interpersonal and communication skills, both verbal and written and be able to effectively instruct and guide all subordinates.
• Requires the ability to handle multiple tasks at the same time and to handle busy and stressful situations.
• Must possess good computer skills.
• Possess tact, diplomacy and initiative in resolving of guest or employee concerns.
• Must be able to meet all internal supervisory or higher, training and education requirements.

Nice To Haves

• Previous marketing or guest service experience preferred.

Responsibilities

• Ensures adequate staffing levels for Club Meskwaki during an assigned shift.
• Supervises and maintains personnel records for Player’s Club Associates and fosters a team approach to all staff.
• Answer all guest requests for information about the casino and surrounding area.
• Ensures a high level of integrity and confidentiality with guest and employee data.
• Facilitates staff meeting with Player’s Club Associates as necessary.
• Coordinate and track all training for personnel.
• Maintains an inventory of all equipment, brochures, and supplies to ensure accurate accountability and operation of the Club.
• Complete and maintain weekly payroll records.
• Have knowledge and ensure all staff adhere to all departmental and company policies.
• Ensure accurate accountability with the guest comp program.
• Will assume duties of the Club Manager when assigned by Marketing Director/Club Manager.
• Communicates and networks effectively with staff, other departments, and outside representatives in order to maintain a productive and effective department operation.
• Safeguard and account for the assets of the owners.
• Comply with policies and procedures required by the department, the company, the Meskwaki Gaming Commission, and the National Indian Gaming Commission.
• Monitor the casino environment and follow established safety procedures to provide for the safety of guests and co-workers.
• Work respectfully and effectively as part of the company team to ensure guest satisfaction, asset protection, and co-worker respect.
• May issue printed self comps, cash-back and point redemption vouchers, and Approved/PBT to customers in accordance with established policies and procedures.
• Report to work on time and as required in professional attire, display a high level of personal cleanliness and follow personal appearance standards.
• Responds to all reports, scheduling and flow of information within the casino.
• Participates in planning and implementation of promotions.
• Assist with check out for game side servers.
• Assist with coat check to ensure operation runs smoothly.
• Have knowledge of all office machines in the Club.
• Attends all required meetings and training sessions.
• Performs other job related duties as assigned.

Benefits

• Health Plan (Medical, Dental, and Vision)
• PTO
• Holiday Pay
• 401(k) Retirement Savings Plan
• Weekly Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED