Club Manager
About The Position
Responsible for oversight of gym operations to ensure positive member experience and a financially successful club. This role involves recruiting, hiring, training, scheduling, and supervising staff, as well as overseeing member service to ensure a great customer experience. The manager will be actively involved in front desk tasks, greeting potential members, providing gym tours, and facilitating member service issues. Other duties include ensuring prompt opening/closing of the gym, overseeing cleanliness, processing weekly employee payroll, managing marketing efforts, authorizing expenditures, making daily bank deposits, and preparing new hire forms. The position also requires providing backup support for absent employees.
Requirements
- High school diploma
- Prior supervisory experience
- Strong customer service skills
- Strong communication, organizational and leadership skills
- Basic computer proficiency
- Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
- Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
- Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
- Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Responsibilities
- Recruit, hire, train, schedule and supervise staff.
- Member service oversight making sure all staff is providing a great customer experience at all times.
- Very involved in all front desk related tasks
- Great/meet potential members and provide gym tour
- Facilitate member service issues and questions.
- Ensure prompt opening/closing of gym.
- Oversee cleanliness and appearance of gym including taking responsibility for largest section of cleaning daily
- Process weekly employee payroll
- Manage marketing efforts. Making sure staff is aware and trained on all the sent out marketing
- Authorizes expenditures and makes bank deposits daily
- Prepare all new hire forms and send to appropriate regional manager
- Backup support for any employee who is out due to illness, etc.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
501-1,000 employees
