Club Manager

Planet Fitness•Charleston - James Island, SC

11d

About The Position

As our Club Manager, you are responsible for the oversight of all club operations to ensure an exceptional “Judgement Free” member experience! You will be accountable for creating a work environment that supports the culture of the organization and drives member engagement. As the Club Manager, you will be selecting, developing and leading the team to drive the success of club priorities and KPI goals. Your ability to coach and connect is critical to driving an exceptional member experience through a consistent and outstanding team member experience.

Requirements

1+ years Customer Service experience
2-3 years of experience supervising and leading a team
Must be 18 years of age or older
Willing to become CPR/AED Certified (Training provided by Planet Fitness)
Basic computer proficiency

Responsibilities

Coordinate and execute hiring practices and onboarding new team members.
Create staff schedules; ensuring all shifts are covered.
Provide back up support as needed.
Administer and process employee timecards in ADP.
Manage the company card for expenditures, maintaining receipts.
Conduct bank deposits.
Oversee the ordering of club supplies and retail product.
Trend Key Performance Indicators.
Identify the root cause and execute a game plan for improvement.
Ensure team is aware of marketing efforts and trained on all marketing promotions.
Assess and assist in emergency situations.
Set assigned tasks and lead team members in a safe and efficient manner.
Model the behaviors to provide an outstanding member experience; coach and inspire others to do the same.
Manage team member performance; providing feedback to team member regularly.
Resolve employee concerns; partnering with HR as needed.
Submit all employee changes (status, schedule, pay etc.) in a timely manner.
Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
Resolve escalated member concerns and partner with Regional Manager when needed.
Answer phones in a friendly manner and assist callers with their inquiries.
Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
Perform prospective member calls and tours, assessing their membership needs.
Execute retail transactions with accuracy and drive sales goals.
Oversee regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
Ensure restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.) through communication with the Facilities Maintenance team.
Create cleaning and sanitizing assignments for team members and follow up on quality and completion of the work.