Club Manager - Foley Alabama

BJ's Wholesale Club•Pensacola, FL

3d•Onsite

About The Position

The Club Manager is the leader of Bj’s Wholesale club. Responsible for directly leading the Assistant Club Manager of Member Experience, Assistant Club Manager of Merchandising, Assistant Club Manager of Perishables and Closing Manager—each of whom oversees their own perspective teams. Ensures consistent execution of policies and procedures, a positive member service experience, Grand Opening Look Daily (GOLD) standard club conditions, and provides overall leadership and direction within the club. A key function of the Club Manager role is the ability to develop talent, display leadership, and deliver results consistently. The Club Manager leads audit compliance efforts, drives collaboration with Business Partners (BPs), and oversees onboarding, certification, and training to ensure food safety and operational excellence. This role also serves as Manager on Duty (MOD) for the club as needed, taking full responsibility for club operations, team leadership, and Member engagement during assigned shifts. A valid ServSafe Food Safety Certification is required and must be maintained in good standing. In Florida, this role must obtain a qualifier certification through the Department of Agriculture and Consumer Services for retail propane oversight. The qualifier certification exam must be taken online with video. BJ’s covers any applicable cost associated and training.

Requirements

4+ years of experience in retail, supermarket, or warehouse perishable operations required.
Strong leadership skills with experience in managing cross-functional teams.
Solid understanding of shrink control, merchandising, customer service, and compliance.
Ability to analyze business data and drive performance results.
Proven ability to meet and exceed sales and profitability targets.
Experience in managing inventory turnover and waste reduction strategies.
High school diploma required; college degree preferred.
Basic computer proficiency (MS Word, Excel, Email) required.
Open shift availability required.
Must be at least 18 years of age.
Must maintain all training and required certifications.

Responsibilities

Know the business: Exhibit strong business acumen through strategic thinking and data-driven decision-making.
Lead through change: Model leadership competencies and act as a champion for growth.
Communicate effectively: Provide teams with the information, direction, and support needed to succeed.
Build high-performing teams: Foster collaboration, provide clear direction, and hold team members accountable.
Deliver results: Set clear expectations, follow up consistently, and drive execution.
Consistently fosters a culture of growth by actively developing team members through collaboration, coaching, and empowerment. Encourages continuous learning and creates opportunities for others to succeed.
Demonstrates strong leadership by fostering trust, promoting open communication, and resolving conflicts constructively. Builds inclusive relationships that support a collaborative and respectful team environment.
Teach, coach, & lead: Support team development through training, feedback, and on-the-job coaching. Ensuring learning takes place in the flow of work.
Drive values-based culture: Promote strategic thinking, ethical decision-making, and inclusion.
Create a safe and collaborative environment: Foster open communication and team trust.
Recognize and retain top talent: Celebrate achievements and focus on career growth.
Guarantee service excellence: Ensure daily execution of GOLD Member Standards are met and are consistently reinforcing key service behaviors: Greet, Anticipate, Appreciate (GAA); Fast, Friendly, Full, Fresh, Clean; and Listen, Apologize, Solve, Thank (LAST) across all areas of the club.
Monitor engagement levels: Observe Member engagement and department execution to ensure premium shopping experience.
Resolve concerns: Support team in resolving Member issues and delivering satisfaction.
Maintain Club Standards: Consistently Delivering GOLD Standards in your club.
Raising The Bar: Ensuring club is at plan or better for all Bottom Quartile core KPIs relevant to role.
Cost Discipline: Meet or Exceed Labor and Supply Plans for your club.
Drive Performance and Profitability: Using reporting to identify trends and areas of opportunity.
Understanding The Business: Acquire a deep knowledge of key metrics and reporting for total club and department performance.
Lead club operations with clarity and intent: Manage with purpose by setting clear direction, communicating expectations, and validating results to ensure alignment with company goals and operational priorities.
Demonstrate adaptability and effective communication: Quickly adapt to change and clearly communicate with team members by sharing necessary information, explaining the “why,” and simplifying messaging to drive understanding and execution.
Foster a high-performance club culture: Create an environment where team members feel challenged, understand what success looks like, are encouraged to perform at their best, and are recognized for their achievements.
Develop and manage a strong leadership team: Directly oversees Assistant Club Manager of Member Experience, Assistant Club Manager of Merchandising, Assistant Club Manager of Perishables and Closing Manager—each of whom oversees their own perspective teams. Support hiring, training, development, and performance management of all direct reports.
Build talent and maintain a strong bench: Drive team member development by holding individuals accountable, having meaningful performance conversations, and delivering honest, actionable feedback to encourage professional growth.
Lead HR functions and labor execution: Oversee labor scheduling, compliance with labor models and standards, and manage team member relations to support operational efficiency and team engagement.
Exhibit sound business judgment: Make strategic decisions that align with company priorities and support achievement of club-level financial and operational objectives.
Maintain market awareness: Monitor local competition and retail trends to inform business strategy and ensure the club remains competitive and relevant.
Control operating costs and drive efficiency: Monitor expenses, implement operational efficiencies, and adjust expenditures as needed to maintain profitability.
Innovate to maximize profitability: Identify and implement new concepts, tools, or approaches to increase sales, productivity, and member satisfaction.
Promote team member and member engagement: Embrace and model the company’s values, creating a culture where team members are inspired and members receive an exceptional experience.
Achieve financial goals through effective club leadership: Meet planned profit objectives using strategic techniques, technology enhancements, and productivity improvements.
Deliver sales results through operational supervision: Attain planned sales volumes by providing strong leadership across the warehouse and collaborating closely with the Club Support Center (CSC).
Maintain a clear roadmap for performance: Track progress and lead execution against key performance indicators such as productivity (sales per hour), audit results, shrink, and turnover as outlined by the CSC.
Comply with all club policies and procedures: Maintain full adherence to operational standards, safety protocols, and corporate policies.
Perform other duties as assigned: Provide additional support across departments as needed.
Maintain regular, predictable, full attendance: Demonstrate consistent presence to support operations, provide leadership coverage, and ensure smooth club execution.

Benefits

Weekly Pay: Get paid every week so that you can manage your money on your terms.
Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.

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