Club Manager

Associa•Aurora, CO

4h•Onsite

About The Position

The Club Manager is the face of the community. This position plays a vital role in ensuring resident engagement and satisfaction by providing genuine and hospitable service with each interaction. An understanding of service, and a desire to be both friendly and professional to residents is a key factor in the success of the position.

Requirements

Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level
Knowledge of conflict resolution techniques at a proficient level
Professional communication skills (phone, interpersonal, written, verbal, etc.).
Professional customer service skills
Self-motivated, proactive, detail oriented and a team player
Time management and time critical prioritization skills
Minimum of 1-2 Years' experience in customer service, hospitality, or property management

Responsibilities

Demonstrates excellent customer service with each interaction and touch point.
Proactively welcomes and directs residents, guest and vendors entering and or exiting the lobby.
Answers telephones, and emails in a timely and friendly manner.
Resolves and takes ownership of issues and requests.
Understanding resident needs and providing personalized solutions and suggestions.
Develops and maintains service relationships with residents to meet their needs and exceed their expectations.
Alert residents to arriving guests, deliveries, and vendors.
Assist residents with their business needs such as shipping packages and printing.
Taking messages for residents and associates.
Interacts with residents to ensure they are aware of activities and amenities.
Assist and arrange any special services requested by residents.
Receive and process incoming and outgoing mail and packages.
Communicates a recap of the day with the Community Manager.
Ensures the Front Desk is never left unattended.
Utilize, manage, and maintain software for resident requests.
Responds to emergency situations in a timely and efficient manner.
Monitors and controls access to the building.
Return homeowner correspondence-phone calls, emails and TSQ requests 24 HR Response
Input notes into database regarding correspondence.
Process workflows for account adjustments-credits, charges, or refunds.
Input workorders or schedule work directly with vendor.
Coordinate parking passes and gate/garage openers.
Assess compliance fees for keys, parking passes or openers.
Assess compliance fines to homeowner ledger as directed by Community Manager.
Input response forms as received.
Administrative duties such as but not limited to: Close violations, Monitor ARC applications, newsletters, homeowner notices, welcome packets, invoices, website requests and more.
Contact vendors as needed for routine or annual maintenance needs.
Enter new vendors including obtain W9 and COI as needed.
Process vendor maintenance forms as needed.
Upload Documents to website Governing Docs, Rules and Regs, Forms, Notices, etc.
Community event coordination – attendees, permits, licenses or fees.
Board Meeting or Annual Meeting Attendance (as needed with supervisor approval).
Correspondence with realtors and title companies.
Process incoming and outgoing mail – USPS, Fed Ex and UPS.
May be assigned other duties by the on-site Community Manager.