Club Bartender

Shamin Hotels Master•Virginia Beach, VA

1d•Onsite

About The Position

Shamin Hotels is seeking individuals who value teamwork, take ownership of their roles, and are passionate about serving guests with warmth and hospitality. The company offers opportunities for growth and advancement, promoting from within its portfolio of over 70 hotels. Bartenders work directly with customers, mixing and serving drink orders. Key responsibilities include verifying age requirements, possessing knowledge of alcohol pairing and tastes, knowing how to prepare traditional and classy drinks, processing payments, managing inventory, and cleaning bar supplies. Shamin Hotels was founded in 1978 by P.C. Amin and B.N. Shah, growing from a single hotel to become the largest hotel owner and operator in Virginia, with properties across multiple states.

Requirements

Be Golden, Collaborate and Help Others Succeed (Team Up)
Be a role model, Embrace Responsibility and Keep Learning (Own It)
Be Positive, Care Deeply and Create Memories (Passionately Serve)
Must have basic Reading, Writing, and Math skills
Must have reliable transportation to and from work
Customer Service Skills required
Prioritization and time management skills required
Must have a strong attention to detail
Verify age requirements
Know alcohol pairing and tastes
Know how to make traditional and classy drinks

Nice To Haves

High school diploma, GED certification or equivalent experience preferred

Responsibilities

Set up a bar with supplies (fruit, garnishes, cocktail napkins, glassware, etc.) and product prior to opening to ensure a smooth flow of service
Ensure the correct display of products to enhance sales and showcase selection
Receive and prepare drink orders from guests and servers using standard pours and recipes; ensure accuracy of order
Ring drink orders into register, collect money and make correct change
Provide immediate attention to all guests upon seating, be a good listener and take genuine interest in enhancing guest relations
Close down bar, making sure inventory is locked and secure, bar cleaned and sanitized and supplies put away
Assist servers with serving food and beverages when necessary
Wear a big smile and make guests feel welcomed and happy
Inform guests of daily specials and chef's specialties
Take guests orders accurately and timely
Place order with kitchen; inform cooks about special cooking instructions
Serve beverages and meals according to standard operating procedure
Perform quality check to ensure guest satisfaction
Remove soiled places and glass ware according to standard operating procedure
Suggest and serve dessert, coffee and after dinner drinks
Verify accuracy for prices, tips and other charges on all checks
Handle cash and credit card charges according to standard operating procedure
Clear and reset tables when the guests have left the restaurant
Keep table, dining room and bus station areas clean at all times
Advise supervisor of any complaints as soon as they occur
Perform clean-up and closing duties as assigned by manager
Attend pre-shift line-up as requested by the Supervisor or Service Director
Review and turn in Z report with correct cash drop and credit card slips
Perform any task asked by supervisor which is job or guest related
Report to work in a neat and clean uniform, with well-groomed hair and personal hygiene
Treat all guests in a manner to ensure their complete satisfaction and strive to exceed guests’ expectations
Gain TIP certification within 3 months of acquiring the job
Check identification of guests to ensure guests are of legal age to consume alcoholic beverages
Refuse to serve beverages in a polite manner to guests who are not of legal age
Use judgment and reasoning to cope with difficult situations, such as preventing a guest from alcohol intoxication, dealing appropriately with an underage guest
Observe guests' behavior, count the number of drinks served, and if the server feels they should not drive, offer a taxi; do not hesitate to ask a manager to intervene
Understand and actively support all company policies relevant to your role