Club Administrator
Mud Club Inc.
•$60,000•Remote
About The Position
The Club Administrator supports the day-to-day operations of Mud Club, ensuring that workflows, communication, and documentation are accurate, timely, and well-coordinated. You’ll work across Clinical, Programming, Billing, Admin, and Tech teams to keep systems updated, tasks moving forward, and families supported. This is a highly collaborative, detail-oriented role with a strong focus on execution and follow-through.
Requirements
- Experience in administration, operations, coordination, or program support
- Strong attention to detail and ability to manage multiple workflows
- Clear, professional communication skills
- Comfortable working across teams and managing handoffs
- Tech-comfortable (CRM systems, spreadsheets, Teams, task management tools)
- Reliable, organized, and proactive
Nice To Haves
- Experience in healthcare, education, or youth programming environments
- Familiarity with documentation workflows (reports, forms, coordination)
- Experience working in remote teams
- Interest in gaming or neurodiversity-affirming environments
Responsibilities
- Coordinate daily operations across teams to support smooth program delivery
- Act as a central point of communication between Clinical, Admin, Billing, Programming, and Tech
- Ensure tasks and workflows are progressing and completed on time
- Maintain and update member records, workflows, and tracking systems (Dynamics and related tools)
- Ensure accuracy and consistency across administrative platforms
- Track and close weekly, monthly, and end-of-cycle operational tasks
- Communicate with families via Microsoft Teams posts and messages, including updates, reminders, and general program communication
- Support onboarding, scheduling changes, pauses, and discharges
- Communicate with families regarding administrative updates and next steps
- Ensure a clear, professional, and responsive experience for families
- Support drafting and coordination of Progress Reports (non-clinical components, formatting, tracking deadlines)
- Coordinate and track Letters of Recommendation (LORs) and Justification for Equipment (JFE) requests
- Ensure documentation is completed accurately and shared in a timely manner
- Identify gaps or inefficiencies in workflows
- Contribute to improving systems, documentation, and coordination processes
- Participate in team meetings and operational planning
Benefits
- Fully remote, collaborative team environment
- Clear systems with opportunities to improve and grow
- Meaningful work supporting kids and families
- Exposure to operations across clinical and program delivery teams
- Opportunities for growth within operations and systems leadership
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
