Cloud Support Administrator (Full Scope Poly)

ZP GroupReston, VA
64d$70,000 - $135,000

About The Position

Zachary Piper Solutions is seeking a Cloud Support Administrator (Digital Escort) to support a critical intelligence cloud security program in the following locations; Reston, VA; Redmond, WA. The team is seeking IT support specialists who are experienced with Microsoft cloud environments to support an on-going classified program.

Requirements

  • Must hold an active TS/SCI Full Scope Polygraph clearance
  • Must be willing to work one shift, no dual employment
  • Certifications: IAT II
  • Willingness to shift work, as 24/7 support is essential
  • Excellent customer service skills and focus.
  • Education: Bachelor's Degree and 1+ years of related professional experience
  • Experience with MS technologies and ticketing systems; Active Directory, JIRA, ServiceNow, Netmom, Windbg
  • Basic scripting using Java, Python, Linux, Powershell, JavaScript in cloud based environments (preferably Azure)

Nice To Haves

  • AZ900 (preferred)

Responsibilities

  • Complete incoming tickets through Remedy, ServiceNow or other ticketing system
  • Troubleshoot and resolve system issues utilizing customer tools
  • Document all findings from tickets and incidents
  • Automate and troubleshoot tasks using various scripting languages and services
  • Provide end-user support to customers at the Tier I-III level in cloud based environments

Benefits

  • Full Benefits; Cigna Medical, Dental, Vision, 401k, PTO/Holiday, Sick leave as required by state law
  • Opportunity to get your foot in the door with cloud
  • Long-term stable program

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Industry

Professional, Scientific, and Technical Services

Number of Employees

251-500 employees

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