Cloud Support Administrator (Full Scope Poly)

ZP Group • Reston, VA

64d • $70,000 - $135,000

About The Position

Zachary Piper Solutions is seeking a Cloud Support Administrator (Digital Escort) to support a critical intelligence cloud security program in the following locations; Reston, VA; Redmond, WA. The team is seeking IT support specialists who are experienced with Microsoft cloud environments to support an on-going classified program.

Requirements

• Must hold an active TS/SCI Full Scope Polygraph clearance
• Must be willing to work one shift, no dual employment
• Certifications: IAT II
• Willingness to shift work, as 24/7 support is essential
• Excellent customer service skills and focus.
• Education: Bachelor's Degree and 1+ years of related professional experience
• Experience with MS technologies and ticketing systems; Active Directory, JIRA, ServiceNow, Netmom, Windbg
• Basic scripting using Java, Python, Linux, Powershell, JavaScript in cloud based environments (preferably Azure)

Nice To Haves

• AZ900 (preferred)

Responsibilities

• Complete incoming tickets through Remedy, ServiceNow or other ticketing system
• Troubleshoot and resolve system issues utilizing customer tools
• Document all findings from tickets and incidents
• Automate and troubleshoot tasks using various scripting languages and services
• Provide end-user support to customers at the Tier I-III level in cloud based environments

Benefits

• Full Benefits; Cigna Medical, Dental, Vision, 401k, PTO/Holiday, Sick leave as required by state law
• Opportunity to get your foot in the door with cloud
• Long-term stable program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 251-500 employees