Cloud Support Administrator
About The Position
Vantage MedTech provides comprehensive design and manufacturing services, supporting the advancement of medical technologies from concept through to product realization. We are developing new products for the treatment of heart failure, cancer, stroke, Gene Therapy, COPD, TBI, Atrial Fibrillation, Blood Clots, Brain Surgery, and many more! We are searching for top-tier talent to apply their gifts to making life better for hundreds of thousands of patients worldwide. If this is something you aspire to, we would like to talk with you! Vantage MedTech is seeking a highly motivated, adaptable, and detail-oriented Cloud Support Administrator to join our team. The Cloud Support Administrator is responsible for providing technical support, including day-to-day end user support as well as back end operational support, troubleshooting and managing ALM application internally and for the customers. This is a hybrid opportunity. This position is based in Lyndhurst, NJ. We do not offer relocation assistance.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 1-3 years of proven experience as a Cloud Administrator in an AWS environment.
- Experience in deploying and managing applications on AWS using infrastructure-as-code tools like AWS CloudFormation or Terraform.
- Strong knowledge of AWS services, including EC2, S3, VPC, IAM, CloudFormation, and CloudWatch.
- Excellent problem-solving skills and ability to troubleshoot technical issues.
- Strong communication and interpersonal skills to collaborate with cross-functional teams.
- Detail-oriented with the ability to manage multiple tasks and priorities effectively.
Nice To Haves
- Understanding of Polarion ALM and Jama Connect administration and configuration preferred.
- Familiarity with software development and project management methodologies.
- Relevant AWS certifications, such as AWS Certified SysOps Administrator or AWS Certified Solutions Architect, are a plus.
Responsibilities
- Cloud Infrastructure Management
- Deploy, configure, and manage the cloud infrastructure components required for running Polarion ALM and Jama Connect.
- Monitor and optimize the performance, availability, and scalability of the cloud resources.
- Implement and enforce cloud computing best practices for security, high availability, and disaster recovery.
- Cloud Applications (Polarion ALM and Jama Connect) Administration
- Install, configure, and maintain instances of cloud applications (Polarion ALM and Jama Connect).
- Perform regular system maintenance tasks such as backups, upgrades, and patching.
- Monitor and troubleshoot platform issues and coordinate with vendors or internal teams for resolution.
- User Management and Support
- Create and manage user accounts, groups, and permissions within the cloud applications (Polarion ALM and Jama Connect).
- Provide user support and troubleshoot issues related to platform usage.
- Conduct user training and create documentation for platform usage.
- Platform Customization and Integration
- Customize and configure the cloud applications (Polarion ALM and Jama Connect) to meet specific project requirements.
- Develop and maintain custom workflows, templates, and reports.
- Collaborate with development teams to define and implement integration points with other AWS services or tools.
- Security and Compliance
- Ensure the security and compliance of the cloud applications.
- Implement and enforce security best practices, including access controls, data protection, and encryption.
- Stay updated on cloud application security features, vulnerabilities, and regulatory requirements.
- Monitoring and Performance Optimization
- Implement monitoring tools and processes to proactively identify and resolve performance bottlenecks or issues.
- Conduct capacity planning and scaling activities to ensure the platforms can handle projected usage and growth.
Benefits
- Comprehensive benefits package, including health, vision, and dental insurance.
- Generous Paid Time Off.
- Company retirement plan with matching.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
