Cloud Staff Supply Demand Account Manager (Bay Area or Remote Seattle)

Seagate Technology

3d•Remote

About The Position

About our group: Our team is a dynamic and highly motivated group who own the product demand planning and fulfillment for assigned key accounts. World class operational excellence is a cornerstone of success, and the Sales Operation Analyst will play a critical role in ensuring operational and financial success for Seagate.About the role - you will: We are seeking a highly skilled and motivated Demand Supply Account Manager to join our dynamic team. This candidate will manage one or several large Cloud Service Provider accounts. This individual must understand the customers I/T and business objectives, priorities, requirements, and challenges, and will add value by implementing Seagate's strategy. This individual will help drive business performance across Seagate Cloud and support the portfolio mix to optimize profitability including plans for the accounts to deliver results through the fiscal year and beyond by understanding the short- and long-term demand dynamics of the customer. This individual will act as a customer advocate within Seagate and will build and develop relevant customer relationship networks with key influencers and decision makers. A successful candidate will be responsible for managing the balance between supply and demand to ensure optimal inventory levels, minimized costs, and meeting customer satisfaction targets. This role involves close collaboration with sales, production, and logistics teams to forecast demand, plan supply, and monitor performance metrics. Key responsibilities include: Demand Forecasting: Develops and maintain accurate demand forecasts using historical data, market trends, and customer and sales input. Develops and maintains a successful co-planning process. Analyzes customer demand, purchase orders and backlog on a daily/weekly basis. Identifies problem areas and drive appropriate customer engagement and internal functional groups to correct. Engages with customers to identify opportunities. Identifies and helps the sales team develop opportunities for short, mid, and long-term successes. Supply Planning: Creates supply plans that meets consensus demand forecasts, ensuring optimal inventory levels and minimal stockouts or overstock situations. Coordinates with production and procurement teams to align demand plans with manufacturing capabilities and supplier lead times. Synchronize demand and supply plans. Inventory Management: Monitors inventory levels and implements strategies to improve inventory turnover and reduce excess inventory. Identifies and resolves discrepancies between actual inventory and system records as needed. Performance Analysis: Analyzes key performance indicators (KPIs) such as forecast accuracy, forecast churn, aged inventory and customer service levels measured by customer scorecards and feedback. Prepares and presents regular reports to senior management on demand and supply performance. Contributes to internal reviews connected to demand and sales planning. Utilizes Seagate tools and processes for customer advocacy. Leverages the existing tools, processes and resources to assure customer satisfaction and loyalty. Customer Relationship Management: Develops and maintains a professional relationship network within the account to maximize efficiency and effectiveness for Seagate. Serves as the primary point of contact, ensuring that the customers demand, and supply needs are met. Works closely with customers to understand their demand patterns and adjust supply plans accordingly. Articulates a two-way connection between the customer's core KPIs, business priorities and initiatives, and the plan to support the customer with storage solutions. Positions Seagate's strategy and solutions in such a way that the customer sees that Seagate is critically important to their business. Provides feedback into other Seagate organizations and coordinates with other customer facing Seagate organizations to improve the customer experience. Process Improvement: Continuously reviews and improves demand and supply planning processes to enhance efficiencies and overall effectiveness. Implements best practices and leverages technology to automate and streamline planning activities. Cross-Functional Collaboration: Work closely with cross-functional teams, including sales, marketing, production, procurement, and logistics, to ensure alignment and effective communication. Acts as a project manager of the account; pulling together actions, owners, dates to close to keep propelling critical activities and tasks forward. About you: Results Driven: Shows strong will to win, is persistent in face of obstacles and has a clear results orientation. Strategic Planning: Able to skillfully articulate a vision for the future and a path to achieve it in an account business plan, aligned with the SEAGATE strategy, direct leadership, and the SEAGATE business units. Continuous Learning: Continuously and actively pursues own learning. IT Industry Acumen: Builds and maintains thorough knowledge of cutting-edge IT industry developments and technology trends with potential impacts to our customers. Seagate Portfolio Knowledge: Builds and continually updates a thorough understanding of SEAGATE products, solutions, and service offerings - their value propositions, competitive differentiators, and benefits to our customers and our customers' customers. Team Leadership: Skilled at leading teams (including dispersed and indirect team members) successfully through revenue operations engagements in a complex matrix organization. Network/Relationship Building: Skilled at creating strong professional relationships; understands and leverages the value of networks and collaboration. Two-way communication: Able to listen actively to understand the perspectives of others, and to articulate value propositions, plans, and proposals in language relevant to the customer, partner or internal stakeholder. Influencing and Negotiating: Understands and can leverage influencing and entry level negotiation techniques. Business Acumen: Understands how different parts of a business interoperate to produce business outcomes and how actions impact company results. Has a thorough understanding of general business concepts and the economy. Able to understand financial reports and make relevant conclusions for planning. Similar principles apply to public sector organizations. Operational Excellence: Able to show predictability and operational excellence both internally and externally. Integrity: Acts with integrity throughout complex situations even if under pressure. Vertical/Industry Knowledge Preferred: Understands the customer's industry landscape, enterprise architecture, and partner and influencer ecosystem, and can use this knowledge to build and advise the customer on its digital journey plan. Additional Skills: Accountability, Active Learning, Active Listening, Assertiveness, Bias, Building Rapport, Buyer Personas, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Interactions, Empathy, Financial Acumen, Follow-Through, Growth Mindset, Identifying Sales Opportunities, Industry Knowledge, Intellectual Curiosity, Long Term Planning, Managing Ambiguity

Requirements

Extensive experience in demand planning, supply chain management, or a related field.
Proficiency in demand forecasting and supply planning software (e.g., SAP, Oracle, JDE).
Strong analytical skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to work collaboratively in a cross-functional team environment.
Strong problem-solving skills and the ability to make data-driven decisions.
Knowledge of industry best practices and trends in supply chain management.
Bachelor's degree in Supply Chain Management, Business Administration, or a related field or equivalent experience.

Nice To Haves

Certification in supply chain management (e.g., ASCM - CPIM, ASCM-CSCP).
Experience in Supply Chain, Inside Sales and/or Account Management
Proficiency in data analysis tools (e.g., Excel, SQL, Tableau).

Responsibilities

Develops and maintain accurate demand forecasts using historical data, market trends, and customer and sales input.
Develops and maintains a successful co-planning process.
Analyzes customer demand, purchase orders and backlog on a daily/weekly basis. Identifies problem areas and drive appropriate customer engagement and internal functional groups to correct.
Engages with customers to identify opportunities.
Identifies and helps the sales team develop opportunities for short, mid, and long-term successes.
Creates supply plans that meets consensus demand forecasts, ensuring optimal inventory levels and minimal stockouts or overstock situations.
Coordinates with production and procurement teams to align demand plans with manufacturing capabilities and supplier lead times.
Synchronize demand and supply plans.
Monitors inventory levels and implements strategies to improve inventory turnover and reduce excess inventory.
Identifies and resolves discrepancies between actual inventory and system records as needed.
Analyzes key performance indicators (KPIs) such as forecast accuracy, forecast churn, aged inventory and customer service levels measured by customer scorecards and feedback.
Prepares and presents regular reports to senior management on demand and supply performance.
Contributes to internal reviews connected to demand and sales planning.
Utilizes Seagate tools and processes for customer advocacy. Leverages the existing tools, processes and resources to assure customer satisfaction and loyalty.
Develops and maintains a professional relationship network within the account to maximize efficiency and effectiveness for Seagate.
Serves as the primary point of contact, ensuring that the customers demand, and supply needs are met.
Works closely with customers to understand their demand patterns and adjust supply plans accordingly.
Articulates a two-way connection between the customer's core KPIs, business priorities and initiatives, and the plan to support the customer with storage solutions.
Positions Seagate's strategy and solutions in such a way that the customer sees that Seagate is critically important to their business.
Provides feedback into other Seagate organizations and coordinates with other customer facing Seagate organizations to improve the customer experience.
Continuously reviews and improves demand and supply planning processes to enhance efficiencies and overall effectiveness.
Implements best practices and leverages technology to automate and streamline planning activities.
Work closely with cross-functional teams, including sales, marketing, production, procurement, and logistics, to ensure alignment and effective communication.
Acts as a project manager of the account; pulling together actions, owners, dates to close to keep propelling critical activities and tasks forward.