Cloud Solutions Administrator - AI Deployments

Cloudforce • National Harbor, MD

27d • $80,000 - $120,000

About The Position

Eager to work at the intersection of business and bleeding-edge technology? Join a team that’s all in on bringing next-generation Azure AI capabilities to the most notable brands and institutions in the world. We are a forward-thinking company at the forefront of the AI revolution, dedicated to empowering businesses through innovative generative AI solutions. Ideal candidates must possess a solid foundation in cloud-basedIT infrastructure; demonstrated experience working with leading-edge cloud offerings, particularly Azure services, and a desire to learn/test/deploy/support the latest AI/cloud technologies in a dynamic environment. Our ideal candidate will also possess an innate desire to provide exceptional customer service with a positive, nurturing personality, and a willingness to help improve every client’s situation through the thoughtful application of technology.

Requirements

• Hands-on experience deploying or supporting AI, SaaS, or cloud-based products in customer environments.
• Strong troubleshooting skills across cloud infrastructure.
• Experience using ServiceNow or similar ITSM platforms for incident, request, and escalation management.
• Excellent communication skills with the ability to maintain positive customer relationships and explain technical issues clearly.
• Proven ability to produce high-quality technical documentation, both internal and customer-facing.
• Familiarity with product testing, QA processes, or validating new features in a cloud or AI environment.
• Ability to work cross-functionally with engineering, product, and support teams.
• Azure certifications (e.g., AZ-900, AZ-104, AI-900, AI-102 or similar).
• Experience working with AI/ML platforms, model deployments, or data pipelines.
• Knowledge of scripting or automation (e.g., PowerShell, Python, CLI).
• Background in customer success, technical account management, or technical support roles.
• Understanding of IT security best practices and cloud governance.
• Familiarity with automation tools, such as Powershell, Azure CLI, or ARM templates.

Responsibilities

• Deploy Cloudforce’s AI product to customer environments, ensuring secure, reliable, and efficient implementation.
• Maintain strong customer relationships through proactive communication, support, and guidance throughout the deployment and operational lifecycle.
• Provide escalated product support through ServiceNow, resolving complex incidents and service requests in a timely manner.
• Troubleshoot and resolve AI platform issues, Azure cloud configuration problems, and integration challenges impacting customer environments.
• Create and maintain internal and external documentation, including implementation guides, troubleshooting procedures, and knowledge articles.
• Participate in product testing, validation, and quality assurance efforts to help enhance the stability, performance, and overall quality of the AI solution.
• Collaborate with cross-functional teamsto escalate findings, share insights, and contribute to continuous improvements.
• Stay up-to-date with the latest Azure/AI features and updates and evaluate their potential impact on the organization.
• Other duties, as assigned.

Benefits

• Outstanding opportunities to learn, grow, and expand your network.
• Excellent compensation, benefits, and generous incentives.
• Complimentary snacks to keep you focused.
• Super cutting-edge technology.
• State-of-the-art workspace.
• Community involvement.
• Great team synergy.
• Friday lunch and shenanigans... on us!
• Incentive program for investing in your growth.
• 401K savings plan and education reimbursement.
• 24/7 access to a modern gym with Tonal and Peloton.
• Free monthly garage parking with direct private access to the office.
• Brand-new, sun-filled National Harbor offices with scenic views of the Potomac, surrounded by shops, restaurants, and more.
• Medical, dental, life, and short-term disability insurance covered at 100% of the premium for employees and 50% for dependents.
• Paid parental leave, including adoption and foster care placement.
• PTO starting at 15 days during your first two years of employment, 20 days in years 2 through 4, and 25 days thereafter (+ incentives opportunities to earn more PTO!).
• 9 company-observed holidays + 2 more floating holidays to cover additional observed holidays or for use as extra PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees