Cloud Services Implementation Engineer

Iron Mountain•Raleigh, NC

42d•Remote

About The Position

This position will be a key technical engineering change agent and directly support the digital transformation journey of Iron Mountain. We are seeking a highly skilled and experienced Cloud Services Implementation Engineer to lead the design, implementation, and deployment of scalable, secure, and robust cloud solutions. This role requires a hands-on technologist with deep expertise in cloud infrastructure, application modernization, Data Protection and Data Center network and infrastructure knowledge. The ideal candidate will play a key role in bridging the gap between business requirements and technical solutions, ensuring successful cloud transformations and implementations for our customers. Financial awareness with regards to procurement, monthly capacity and budget forecasting will be crucial. Additional responsibilities include architecture recommendations for new solutions, full management of implementations for new customers, support in monitoring customer's environments through a managed service solution, POCs as well as supporting decisions making of vendor selection/management. Ideal candidates will lead with enthusiasm, build a culture of customer excellence and security across all of the Iron Mountain functions, with a dedicated focus on zero-trust, high-velocity, low-risk changes throughout the system. The Implementation Engineer must have the ability to design systems, processes, and procedures that scale to meet the needs, challenges, and opportunities of the organization. Moreover, they will need to build relationships across all layers of the organization.

Requirements

Bachelor's or Master's degree in Computer Science, Engineering, or related field
Proficiency in back up applications such as Rubrik, CommVault, Veeam, Data Domain, and others
8+ years of overall IT experience with at least 4+ years in cloud architecture and implementation
Deep expertise with one or more major cloud platforms: AWS, Azure, or GCP
Strong knowledge of containerization technologies (Docker, Kubernetes)
Solid understanding of cloud security best practices and identity/access management
Strong communication, leadership, and stakeholder engagement skills
Previous knowledge of best in class Customer Service & Support teams
Ability to maintain a positive attitude in high pressure situations and manage distributed teams with competing priorities with tight deadlines
Acting as the IT escalation point of contact for Executives - ensure customers are highly satisfied with the service provided and that we are providing continuous improvement

Nice To Haves

Cloud certification(s): AWS Certified Solutions Architect, Azure Solutions Architect Expert, or GCP Professional Cloud Architect
Experience with hybrid cloud and on-premises integration
Familiarity with compliance frameworks (e.g., HIPAA, SOC 2, GDPR, FedRamp)

Responsibilities

Support the Pre-Sales architecture and design process and lead the hands-on implementation of the Iron Cloud solution(s) to meet customer and internal requirements.
Partner closely with Iron Cloud's Product leader, the Implementation Manager team, as well as the Pre-Sales and Solutions Architect teams
Collaborate with cross-functional teams, including EIT and Data Center network engineers, Info Security teams, and key business stakeholders
Drive cloud migration and modernization initiatives, including lift-and-shift and/or re-platforming
Ensure adherence to best practices for security, compliance, performance, and cost-efficiency
Provide architectural governance and conduct design reviews in partnership with the implementation manager
Mentor and guide implementation teams throughout the project lifecycle
Stay current with emerging cloud technologies and recommend strategic adoption where appropriate

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