Cloud Services Administrator

Direct Travel

2d•Remote

About The Position

As a key member of the IT team, the Cloud Services Administrator will be responsible for all aspects of operating and maintaining cloud platforms including but not limited to Microsoft Intune, Azure services, and JAMF. This role will serve as the primary point of contact for all Intune-related support tasks including OS updates and application patching. Special emphasis will be placed on endpoint management design and maintenance, desktop application management, and ensuring the overall health of our endpoint devices, but will also assist with maintaining Azure/cloud infrastructures. This is a remote role.

Requirements

Minimum of 5 years of systems administration experience within Azure, Security, and Endpoint management
Bachelor’s degree in IT or equivalent certifications and/or experience.
Expertise with a variety of command-line interfaces such as Powershell, CMD, Linux Shell, etc.
Ability to clearly communicate technical concepts and details to individuals at all levels of the organization
Experience creating technical documentation
Must have a continuous improvement mindset
Ability to perform Root Cause Analysis across a complex environment
Must be highly motivated, able to work with minimal supervision, and adapt to changes as needed
Must be respected among IT peers and users
Must possess a continuous improvement mindset
Must possess high level of attention to detail
Must be able to lawfully work within the US and have unrestricted work authorization for US
This is not an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position

Nice To Haves

Demonstrated competence with Intune
Critical thinking and learning skills
Experience with PatchMyPC
Intermediate PowerShell skills
Strong Windows system administration skillset
Demonstrated advanced troubleshooting skills
Experience with Windows and application update management
Experience with application and configuration testing and deployment
Ability to articulate Intune alerts and communicate as needed
Extensive knowledge with PC, Mac and mobile device hardware technology

Responsibilities

Provide support for Intune, JAMF, Azure services, and any applicable services relating to Cloud Infrastructure
Monitor the health of systems via Intune (deployment failures, compliance, etc.), working closely with IT Ops to close gaps
Regularly review Intune product changes, issues and new features and communicate them to the team
Work on new deployment items and methods as they arise (shared devices, new use cases, etc.)
Test, package, and deploy business applications
Work with Security and infrastructure teams to develop/test/implement device configuration profiles as well as compliance & security policies
Regularly review policies, apps, and devices to determine more efficient ways to manage
Manage and maintain groups used for deployments along with privileged access to Intune
Provide L2/3 troubleshooting and support to end users and members of the IT Ops team
Resolve operational issues, along with maintaining upgrades, patching and vulnerability remediation
Provision and keep current all network, compute, storage, web, and container resources
Manage and maintain backup infrastructure
Implement operational and security policies in accordance with best practices
Participate in operations and applications development projects as required
Assist with information security and compliance initiatives
Document architecture, procedures, and process as required
Evaluate and respond to the scaling and capacity requirements within each environment