Cloud + Procurement Associate

Managed Solution LLC•Pineville, LA

46m•$21 - $25•Onsite

About The Position

Why clients love us: We are laser focused on delivering quality and excellence to our clients for their technology modernization needs, business and technology strategy, and cloud transformation initiatives. We are a nationally recognized Microsoft Partner of the Year and the largest, leading IT service provider headquartered in San Diego. As a Top 1% Microsoft Cloud Solution Provider, with engineers that individually hold over 38 Microsoft certifications, our clients trust us because we are the experts! The value you'll bring: As a member of the Cloud + Procurement Services team, the Cloud + Procurement Associate serves as a primary resource for Microsoft cloud licensing support and procurement coordination, with additional responsibilities supporting hardware configuration and asset management operations as needed. The ideal candidate brings hands-on familiarity with Microsoft 365 licensing models, Partner Center operations, and distributor portals, paired with the discipline to manage queue ownership and SLA adherence in a fast-paced MSP environment, and clear expectation-setting with customers regarding scope of request. The Cloud + Procurement Associate will work onsite at our Pineville, LA headquarters. They will be responsible for the following essential duties and responsiblities:

Requirements

An associate’s degree in computer science or related field, or 1+ years of technical support/troubleshooting experience (Microsoft 365, Azure, cloud services, networking, desktop) preferred. 1+ year of customer service experience in a process-oriented environment required. Equivalent combinations of education and/or experience will be considered. Previous experience in a multi-client Managed Services and/or helpdesk environment is strongly preferred.
Demonstrated ability to provide outgoing, enthusiastic customer service with a drive to deliver exceptional service to both internal and external team members.
Demonstrated history of taking ownership/accountability of assigned tasks.
Strong organization and problem-solving skills; experience prioritizing multiple responsibilities in a fast-paced environment.
Excellent verbal and written English communication skills along with exceptional interpersonal skills.
Demonstrated integrity and the ability to maintain client confidentiality.
Proficiency in Microsoft 365 and working knowledge of cloud licensing models required; familiarity with Microsoft Partner Center and CSP/NCE environments strongly preferred.
Demonstrated ability to leverage AI-assisted tools (e.g., Copilot) and available knowledge bases for independent research and issue resolution prior to escalation.
Monday through Friday, hours to be agreed upon based on Company needs. Company operates in Pacific Time Zone, though some scheduling flexibility may be offered for employees in other regions.
This position works onsite at our office in Pineville, Louisiana.

Nice To Haves

Experience with procurement processes, purchase order management, hardware lifecycle, and asset tracking preferred.
Microsoft or other technical certifications (MS-900, AZ-900, MD-102, SC-900, CompTIA A+) highly desired and may become required for continued employment.
Previous experience working within ticketing systems preferred; ConnectWise experience a plus.
Basic knowledge of Microsoft Entra ID, Exchange Online, Intune and Microsoft 365 administration a plus.
Knowledge of cybersecurity concepts and endpoint protection platforms a plus.
Apple/Macintosh/iPhone/iPad troubleshooting experience a plus.

Responsibilities

Serve as a cloud licensing point of contact supporting Microsoft 365 subscription management, license assignments, and billing inquiries across the Microsoft CSP client base
Process license adds, removals, upgrades, and renewals through Microsoft Partner Center and distributor portals in alignment with client agreements and procurement approval workflows
Monitor upcoming renewal dates and proactively communicate with internal teams to ensure timely action and avoid service interruptions
Maintain accurate licensing records per client, including seat counts, SKUs, subscription terms, and spend data
Stay current on Microsoft licensing program changes, CSP policy updates, NCE requirements, and promotional offers relevant to the CSP client base
Identify licensing optimization opportunities and surface recommendations to the Cloud & Procurement team
Support third-party licensing procurement as directed, following internal approval and documentation standards
Monitor the department ticket boards to ensure requests are moving through the resolution process in alignment with SLAs
Flag aging or unresolved tickets and coordinate with appropriate team members to ensure timely follow-up and closure
Communicate ticket status and next steps clearly to internal stakeholders as needed
Document all interactions, actions taken, and resolutions in ConnectWise in accordance with department standards
Assist with building and delivering customer-facing quotes for hardware, software, and licensing renewals in coordination with the procurement and account teams
Communicate quote details and follow up with customers and internal stakeholders to ensure timely approvals and decisions
Provide order status updates and shipment tracking communication to internal teams and customers following order placement
Maintain organized procurement records including vendor confirmations, invoices, license keys, and delivery receipts
Flag procurement anomalies, pricing discrepancies, or out-of-policy purchases to the Director of Cloud + Procurement Services for review and resolution
Maintain accurate asset records including serial numbers, warranties, and client assignments
Process outbound shipments including labeling, secure packaging, and carrier coordination
Receive and inventory incoming equipment, documenting serial numbers, warranties, and specifications
Install and configure software applications according to client requirements
Serve as a backup resource for asset management and configuration operations at the Pineville, LA headquarters
Generate customer reports for monthly billing processes
Communicate technical information clearly and effectively over the phone, in person, and in writing to both technical and non-technical audiences
Maintain a high degree of professionalism, confidentiality, and integrity while accessing client data/systems and supporting mission-critical environments
Contribute to internal knowledge base articles and troubleshooting documentation to improve team efficiency
Cross-train on complex procurement, configuration, and licensing workflows to ensure continuous coverage
Maintain strict confidentiality and security protocols when accessing client systems and licensing data
Adhere to all company policies, procedures, and security standards
Participate in continuous learning and professional development, including Microsoft licensing and certification paths
Collaborate effectively with the Cloud & Procurement, Managed Operations, and Account Management teams
Perform related functions as assigned by supervisor

Benefits

PTO – earn up to 10 days in year 1; 15 days in year 2; and 20 days in years 3+
40 hours of Sick Time per calendar year
401k – Eligibility after 90 days; Managed Solution matches 50% of your first 6% in contributions, starting after 90 days
Holidays – Managed Solution celebrates 7 paid holidays each year
Plus, 1 Floating Holiday per Year… and 2 After 5 Years of Service!
Medical, Dental, Vision – Managed Solution pays 80% of the employee cost on the base plan + 15% of dependent costs on the base plan (Optional Flexible Spending Account for eligible Health Care or Dependent Care costs)
Telemedicine options: “see” a medical provider from anywhere, over the phone, 24/7
$100K Life/AD&D policy provided for all employees, free of charge!
Employee Assistance Program – free financial consultation; counseling services; 24/7 traveler’s assistance; and more!
$80/Month Cell Phone + Internet Reimbursement