Cloud Operations Project Manager - Platform Service Delivery

Zscaler•San Jose, CA

4h•Onsite

About The Position

Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity. Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. We champion an “AI Forward, People First” philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity. Role We are looking for a Cloud Operations Project Manager - Platform Service Delivery to join our Platform Service Delivery team within Reliability Engineering and Infrastructure Services, reporting to the Manager, Cloud Operations, Platform Service Delivery. This is an onsite role based in San Jose, CA, requiring presence in the office three days a week. You will support our growing platform programs by managing a unique blend of technical project management and vendor relations. This role requires a hands-on technical background in data center services, carrier networks, and infrastructure to deliver creative solutions in a dynamic environment.

Requirements

7+ years of project management experience with a focus on IP transit carriers and data center technologies
Professional experience and deep understanding of global data center operations and carrier services
Proven track record of executing on tight timelines and managing complex vendor relationships
Demonstrated ability to manage and organize high volumes of project-related communications and documentation
Strong interpersonal skills with the ability to work effectively both independently and within a team-oriented environment

Nice To Haves

Ability to work independently and adapt quickly to the changing needs of a high-growth technology environment
Proven success in a collaborative environment focused on global impact
Proficiency in utilizing operational information systems including Jira, Asana, and Google Suite to track project health

Responsibilities

Plan, implement, document, and manage new data center and expansion sites, including colocation space, IP transit, and structured fiber cabling
Partner with third-party vendors to ensure seamless order management and delivery of platform services
Coordinate across functional teams to streamline communications and keep technical documentation current
Interpret carrier KMZs and leverage knowledge of DWDM technology and dark fiber to ensure site implementations align with diverse routing requirements
Provide technical guidance and troubleshooting support during site test and turn-up activities