Cloud Operations Manager

Aras Corporation • Andover, MA

3d

About The Position

Aras is seeking a Cloud Operations Manager to help lead our Global Cloud Services (GCS) team responsible for end-to-end operations and administration of the Aras cloud platform. Key working domains are solution availability, performance, change management, incident response, and security compliance. Aras makes heavy use of containers and builds on the Microsoft Azure platform for cloud services. This role blends people leadership, service ownership, and operational excellence (SRE/ITIL) to deliver a reliable, secure, and customer-centric SaaS experience.

In this role, you’ll be reporting to the Sr Director of Cloud Operations as part of the leadership team responsible for the overall performance and 24/7 support of the Aras cloud platform. You’ll work with engineering and DevOps teams to plan and complete service requests across the full portfolio of Aras cloud services. Your teams are also responsible for monitoring and alert response.

This role requires someone with deep technical expertise in cloud technologies and significant experience organizing a global set of teams for coordinated service delivery. Aras GCS emphasizes scaling and efficiency through automation and a culture of continuous improvement.

Requirements

• 10+ years of experience in cloud operations management or technical service delivery, in support of SaaS using one or more major cloud provider (Azure/AWS/GCP).
• 10+ years of experience working with large, enterprise software implementations (distributed systems) in the context of a vendor or service provider that is managed and measured by strict SLAs.
• In-depth knowledge of cloud scaling patterns and models for multi-tenancy, and related technical support
• Strong understanding of cloud-native architectures (Kubernetes) and DevOps practices (automation).
• Excellent communication and stakeholder management skills, especially in cross-functional and customer-facing contexts.
• Ability to balance strategic thinking with hands-on execution.

Responsibilities

• Serve as the primary interface between GCS cloud engineers and the broader Aras organization, ensuring alignment on priorities and execution; support strategic Aras initiatives and execution to the shared roadmap.
• Help mature the Aras GCS support model for cloud service domains such as backups, observability, performance, scalability, security, and supportability.
• Provide oversight and coordination across the globally-distributed cloud teams that respond to customer requests, monitor technical infrastructure, and develop or adapt the supporting automation or SOPs
• Leverage experience with Azure/AWS/GCP to help guide architectural decisions and deployment strategies.
• Work with Aras customer management to represent Aras cloud services, as required, on complex SaaS or escalated support topics. This may include an occasional customer-facing engagement.

Benefits

• Flexible paid time off to recharge when you need it, plus company-paid holidays and a dedicated Global Wellness Day.
• A 401(k) plan with company match to help you invest in your future.
• Robust health coverage, including generous medical, dental, and vision insurance with high premium contributions and deductible reimbursement.
• Company-paid life insurance, as well as short- and long-term disability coverage for added peace of mind.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees