Cloud Operations Administrator II

Jenzabar

6h•$50,000 - $63,000

About The Position

As a Cloud Operations Administrator II, the candidate will be responsible for supporting and managing the day-to-day operations of customer hosted cloud environments. They will perform more advanced tasks related to the Jenzabar One ecosystem, troubleshooting of customer-submitted issues, and configuration of cloud-hosted systems. The candidate will also assist with larger projects and work more independently while collaborating with other teams. Essential Tasks Help manage cloud resources, ensuring proper configuration, performance, and availability under supervision of senior team members and Cloud Services Leadership Perform basic configuration and troubleshooting to address server-side issues related to Jenzabar One application stack Perform test and production upgrades on hosted systems for applications in the Jenzabar One ecosystem Troubleshoot and resolve more complex cloud-related issues, including application deployment problems Participate in cross-functional collaboration with other business units to assist hosted customers Provide detailed incident reports and post-mortem analysis for resolved issues Work with the team to identify and implement processes to improve efficiency of business processes within Cloud Services Provide excellent customer support for cloud-related incidents and escalate to senior team members when needed Demonstrate intermediate proficiency of Jenzabar cloud deployments, processes, and core application stack; and begin learning 1-2 specialty areas Serve as an escalation point for Cloud Operations Specialist I and Network Operations Center (NOC) team Complete other duties as assigned by the Manager, Cloud Systems or other Cloud Services leadership Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight Other duties as assigned

Requirements

2 - 4 years experience in a cloud-oriented or systems administration role.
Associate’s degree in Computer Science, IT, or related field, or equivalent practical experience.
Proficient in cloud services/tools, virtualization technologies, Windows operation systems, and networking concepts.
Familiarity with one or more scripting languages (e.g. T-SQL, PowerShell, Python).
Strong troubleshooting skills and the ability to solve complex cloud-related problems.
Ability to learn quickly, work in a team environment, and follow direction.
Strong communication skills and attention to detail.

Responsibilities

Help manage cloud resources, ensuring proper configuration, performance, and availability under supervision of senior team members and Cloud Services Leadership
Perform basic configuration and troubleshooting to address server-side issues related to Jenzabar One application stack
Perform test and production upgrades on hosted systems for applications in the Jenzabar One ecosystem
Troubleshoot and resolve more complex cloud-related issues, including application deployment problems
Participate in cross-functional collaboration with other business units to assist hosted customers
Provide detailed incident reports and post-mortem analysis for resolved issues
Work with the team to identify and implement processes to improve efficiency of business processes within Cloud Services
Provide excellent customer support for cloud-related incidents and escalate to senior team members when needed
Demonstrate intermediate proficiency of Jenzabar cloud deployments, processes, and core application stack; and begin learning 1-2 specialty areas
Serve as an escalation point for Cloud Operations Specialist I and Network Operations Center (NOC) team
Complete other duties as assigned by the Manager, Cloud Systems or other Cloud Services leadership
Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate
Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight
Other duties as assigned