Cloud Modernization & Tech Change Management Lead

General Dynamics Information Technology

1d • $124,950 - $169,050 • Hybrid

About The Position

The OCM Leader owns the people side of organizational transformation for a large hybrid enterprise (on-prem data centers and multi-cloud) and ensures that new services, standards, and ways of working are adopted quickly and stick. You will design and run the end-to-end change strategy - stakeholder mapping, communications, training/enablement, knowledge management, and a change champion network, so every rollout is clear, coordinated, and measured. You’ll turn technical changes into simple “what changed/why it matters/what to do” guidance, align releases to the change calendar, and anchor adoption to experience targets (XLAs) such as time-to-productivity and first-contact resolution. You’ll operate in a multi-vendor (SIAM) model, ensuring cross-domain handoffs are understood and that adoption is tracked in the same dashboards executives and non-technical stakeholders use. HOW THE ORGANIZATION CHANGE MANAGEMENT LEAD WILL MAKE AN IMPACT: You will convert complex modernization into outcomes people can feel with fewer surprises, faster onboarding, and clearer, more confident use of IT services. By pairing plain-language comms with targeted training and just-in-time knowledge articles, you’ll reduce avoidable tickets and speed adoption of standard patterns. Your enablement cycles will tie each release to measurable results, higher self-service, faster request fulfillment, fewer change-related incidents, better satisfaction, and a “you said, we did” loop will close the feedback gap. Executive dashboards will visualize the change story (adoption %, time-to-productivity, deflection, DSAT closure, and budget vs. plan), while engineers will see fewer rework cycles because expectations are clear before go-live. The net effect is safer, faster rollouts; happier users; and benefits realized sooner. WHAT YOU’LL NEED TO SUCCEED: 10+ years leading organizational change for large technology programs; 3+ years in federal or highly regulated environments (e.g., VA/DoD/DHS/HHS or Fortune 500). Proven delivery of enterprise-scale enablement for cloud/platform, identity/Zero Trust, ITSM process changes, and service catalog launches with measurable adoption gains. Hands-on ownership of stakeholder analysis, communications plans, training curricula/LMS rollouts, knowledge programs, and change champion networks. Demonstrated partnership with Product/Platform owners, Service/Customer operations, and program finance to link adoption to outcomes and value. Success operating in multi-vendor/SIAM models with shared KPIs and cross-vendor OLAs. Education: Bachelor's Degree. In lieu of a degree, an additional four years of related experience required

Requirements

• 10+ years leading organizational change for large technology programs
• 3+ years in federal or highly regulated environments (e.g., VA/DoD/DHS/HHS or Fortune 500)
• Proven delivery of enterprise-scale enablement for cloud/platform, identity/Zero Trust, ITSM process changes, and service catalog launches with measurable adoption gains
• Hands-on ownership of stakeholder analysis, communications plans, training curricula/LMS rollouts, knowledge programs, and change champion networks
• Demonstrated partnership with Product/Platform owners, Service/Customer operations, and program finance to link adoption to outcomes and value
• Success operating in multi-vendor/SIAM models with shared KPIs and cross-vendor OLAs
• Bachelor's Degree. In lieu of a degree, an additional four years of related experience required
• ServiceNow (or equivalent) for change, release, knowledge, and catalog; experience aligning enablement to the enterprise change calendar
• Power BI/Tableau for adoption scorecards; survey/VoC tooling; define XLAs (e.g., time-to-productivity, self-service rate) and counter-metrics to prevent gaming
• O365/SharePoint, LMS administration, micro-learning design, and Section 508-aware content; ability to turn runbooks/policies into role-based learning
• KCS practices; build and maintain searchable, plain-language articles tied to top intents and ticket deflection goals
• Working grasp of CI/CD, IaC/GitOps, policy-as-code, Zero Trust/TIC 3.0, and SRE/SLO basics to translate technical change into user impact
• Value-stream mapping, process mining, A/B pilots of comms/training, and adoption risk assessments ahead of major releases
• Clear, concise writing and storytelling for executives, technical teams, and non-technical audiences; strong facilitation and negotiation
• Defines success in numbers—adoption %, time-to-productivity, change-related incident rate, CSAT/NPS, DSAT close-loop, and publishes trends transparently
• Builds coalitions, coaches leaders and champions, and turns resistance into actionable feedback; applies Prosci ADKAR (or similar) rigor
• Designs with accessibility and frontline realities in mind; ensures materials meet Section 508 and are tailored by role/location
• Maintains a living enablement roadmap, integrates with QBR/MBR rhythms, and ties funding/priorities to KPI deltas
• Drives consistent playbooks across vendors; ensures handoffs, responsibilities, and comms are synchronized

Nice To Haves

• Prosci ADKAR
• CCMP
• Lean Six Sigma Green/Black Belt

Benefits

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you build your skills and own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and 10 company-paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level