Cloud First IT Engineer
About The Position
We are seeking a highly skilled IT Engineer to provide Tier 2/3 support in a modern, cloud-first environment. The ideal candidate will have strong expertise in Azure, Microsoft 365, macOS, and Windows , with hands-on experience managing devices through Intune and Kandji . This role requires a proactive problem-solver capable of handling complex technical issues, optimizing system performance, and ensuring a seamless user experience across platforms. Why Join Us? Work in a modern IT environment with cutting-edge tools. Opportunity to shape device management strategy for a hybrid ecosystem. Collaborative team culture with room for professional growth.
Requirements
- 5+ years of experience in IT support or systems administration.
- Strong knowledge of: Microsoft 365 administration. macOS and Windows troubleshooting
- Hands-on experience with Intune and/or Kandji.
- Familiarity with Azure AD/Entra ID and conditional access policies.
- Understanding of network fundamentals (DNS, DHCP, VPN).
- Excellent problem-solving and communication skills.
Nice To Haves
- Experience in cloud-first environments.
- Scripting skills (PowerShell, Bash) for automation .
- Knowledge of security best practices and compliance frameworks.
- Certifications such as Microsoft Certified: Modern Desktop Administrator, Apple Certified Support Professional, or equivalent.
Responsibilities
- Provide Tier 2/3 technical support for end-user devices and enterprise applications.
- Manage and maintain Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive).
- Administer and configure MDM solutions: o Intune for Windows devices. o Kandji for macOS devices.
- Troubleshoot and resolve advanced issues related to: macOS (85% of endpoints). Windows (15% of endpoints).
- Implement and enforce security policies, compliance standards, and device configurations.
- Collaborate with Tier 1 support and escalate complex issues as needed.
- Monitor system health and performance; recommend improvements.
- Change management with identity and access management (Azure AD/Entra).
- Document processes, configurations, and troubleshooting steps.
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
