Cloud DCIM Engineer I

Quality Technology Services • Suwanee, GA

13d

About The Position

The Cloud Engineer I - OSC is primarily responsible for the support of internal and customer physical and virtual computing systems with a fundamental understanding of those specialties including any associated automation. The candidate must demonstrate the ability to successfully analyze and perform technical and process - based problem resolution with an emphasis on customer satisfaction. The candidate must be well versed in Cloud technologies and display a desire to continuously grow and improve both technical and soft skills. This position is a part of the Operations Service Center, a 7 x 24 x 365 organization, which means the position re quires shift work.

Requirements

• Bachelor ’s degree in a related field or equivalent professional experience
• Three or more years of progressive IT e ngineering experience
• Experience with Linux and/or Windows OS , virtualization and hyperconverged technologies ( such as VMware ), and Active Directory / Exchange administration on an enterprise - level
• Experience with IT monitor ing systems and p roficient with monitoring, patching and coordinating data protection of assigned physical and virtual systems
• Proficient in basic network virtualization (NSX) firewall rule changes
• Competent understanding of High Availability technologies and clustering
• Competent u nderstanding of various protocols /services such as SMTP, SNMP, SSL , SSH and DNS
• Competent understanding of basic networking technologies , concepts and the OSI mode
• US Citizenship for this position is required by law due to federal customer contracts.

Nice To Haves

• T wo or more years of Systems Administration/E ngineering experience, with a focus on virtualization
• Prior e xperience working in a Data Center environment
• Strong knowledge of Python, Ansible, PowerShell, and/or JavaScript/JSON/REST API
• One of more systems - focused certifications (VCP - DCV, MCSA/MCSE, RHSE/RHSA, etc.)
• Strong technical troubleshooting skills
• Ability to communicate effectively with clients, vendors, and colleagues
• Orderly documentation, time management, and planning skills
• Excellent written and oral communication , problem solving , and process management skills.
• Ability to work well within a team environment in a matrixed organization.
• Strong customer relations skills
• Ability to learn and apply new technology and methodologies in a di stributed environment

Responsibilities

• Be a part of a 24x7x365 Operations Service Center and be flexible in availability as needed
• Develop and maintain a thorough knowledge of the assigned task(s), functional area(s) or project(s)
• Manage your assigned tickets to ensure SLA compliance and customer satisfaction
• Provide operational support in response to monitoring alerts and resolve incidents
• Respond quickly and effectively to production issues and tak e responsibility for s eeing those issues through resolution
• Triage and escalate tickets according to QTS policy
• Deliver customer - focused support through phone calls and ticket - based communications
• Perform scheduled system maintenance activities including , hardware and software upgrades; s oftware and application patching
• Support VMware ESXi and similar technologies on various hardware platforms

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees