Closing Operations Specialist - Bilingual Spanish

Zippy•Dallas, TX

10d•Remote

About The Position

Zippy was founded with one mission: to make getting a loan for a manufactured home simple, fast, and fully online. We believe modern manufactured homes are affordable, well-built, eco-friendly, and stylish, but finding a lender who understands this market can be challenging. That’s why Zippy focuses exclusively on manufactured home loans, offering a seamless, digital experience. Headquartered in Dallas, TX, with an office in Tempe, AZ, Zippy provides home loans and insurance to manufactured home buyers throughout the United States. Our remote-first team is spread across cities like Dallas, Houston, Knoxville, Omaha, Philadelphia, Phoenix, and several other states and cities. Backed by institutional investors, we offer competitive pay, stock options, and excellent benefits. At Zippy, we pride ourselves on our commitment to finance happiness through the power of home. We are dedicated to enhancing consumers' financial outcomes and tackling the affordable housing crisis through cutting-edge technology and innovative solutions. The Role The Closing Operations Specialist oversees and executes the digital signing ceremony for Zippy’s borrowers. This role hosts the digital closing via video call, walks borrowers through closing documents, answers questions, and facilitates a remote online notary. This position is responsible for the lasting impression borrowers have of Zippy as they execute documents for one of the largest and most important purchases of their lives. Desired Mentality Passionate about creating better consumer outcomes and helping solve the affordable housing crisis A self-motivated, creative, positive, and solutions-focused team player Eager to deliver an excellent customer experience in a fast-paced environment Excited about technology and facilitating innovative, digital experiences

Requirements

2+ years of loan closing experience in the housing market; manufactured housing experience is a plus
Comfortable working in a fast-paced, evolving environment
Highly detail-oriented with a strong focus on quality and process
Flexible schedule, including availability for evenings and weekends as needed to meet customer closing needs
Proactive, autonomous worker with strong follow-through
Collaborative and innovative, with a team-first mindset
Proficient in Microsoft Office and other software tools
Comfortable with technology and adapting to changing systems
Undergraduate degree or equivalent relevant work experience
Bilingual in English and Spanish, with the ability to support Spanish-speaking borrowers throughout the closing process
Ability to perform remote online notarizations; must reside in one of the following states: Arizona, Florida, Michigan, Missouri, Montana, New Jersey, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, or Washington

Responsibilities

Customer Experience: Engage borrowers in a warm, approachable manner during digital closings, with a genuine desire to assist them through homeownership
Document Review: Develop strong knowledge of loan products and perform detailed quality assurance on closing documents; send reviewed documents to borrowers and be prepared to discuss and answer questions
Process Execution: Proactively resolve issues as they arise and facilitate post-close tasks in preparation for loan servicing
Team Collaboration: Organize and manage time effectively to deliver high-quality closings in a collaborative, team-oriented environment
Feedback & Ownership: Provide thoughtful feedback on Zippy’s systems and processes as the company continues to build and scale its technology; take ownership of the closing process and continuously look for ways to improve
Share Best Practices: Contribute learnings, best practices, and insights across a growing team of origination professionals working to disrupt manufactured housing finance

Benefits

Competitive Compensation: We offer a competitive salary with the potential for annual bonuses and variable pay, depending on your skills and experience.
Equity for All: As a part of our commitment to shared success, all employees receive equity in the company, allowing you to share in the growth and achievements of Zippy.
Remote Work: Enjoy the flexibility of working from home in a dynamic, remote-first environment.
Comprehensive Health Coverage: We provide medical, dental, and vision insurance, along with company-subsidized benefits like STD, LTD, and life insurance for you and your family.
Flexible Spending Accounts: Take advantage of medical & dependent care FSAs to help manage your expenses.
Training & Licensing Support: We invest in your professional growth with resources for training and licensing.
Paid Time Off: We offer generous PTO—and we encourage you to use it!
Wellbeing Programs: Access a variety of wellbeing resources, including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder, and more through our Sequoia Wellbeing Programs.
Parental Leave: We provide paid parental leave to support you and your growing family.
No Meeting Wednesdays: Enjoy a mid-week break from meetings to focus and recharge.
Vibrant Slack Community: Engage with colleagues in our lively remote Slack community, featuring fun channels that connect people around shared interests like travel, pets, sports, food, and more.
Career Growth: We believe in promoting from within, offering you opportunities to grow your career with us.