CLO Program Manager
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About The Position
The CLO (Customer Lifecycle Operations) Program Manager will oversee the design and delivery of outsourced global tele-services solutions, leveraging a network of top-tier global tele-sales and tele-services vendors. This role is pivotal in driving operational performance, ensuring the highest standards of compliance, and executing business strategies through exceptional outsourced service delivery. A critical aspect of this position is to ensure that supplier (global vendor) performance consistently meets and exceeds the expectations of both customers and stakeholders. The role requires significant executive stakeholder engagement and stakeholder management within a matrix organization. This is a pivotal role in leading the success of CLO supported business motions, and the successful candidate will have the opportunity to make a significant impact on Microsoft’s future success.
