Clinician Experience Specialist
About The Position
We are a team of entrepreneurs, clinicians and engineers committed to bringing back joy to the practice of medicine. Together with a community of clinician innovators, we’ve harnessed the best of machine learning science to develop Nabla: the leading AI assistant that’s restoring the human connection at the heart of healthcare. By streamlining clinical documentation, Nabla is helping clinicians focus on what matters most - patient care. Today, over 85,000 clinicians across 130+ healthcare organizations trust Nabla to support how they deliver care every day. We’re at the start of an ambitious journey: Ambient listening, dictation, coding, and command capabilities are all converging into a proactive assistant that intuitively streamlines clinical and financial workflows. Backed by a recent $70M Series C, we’re hiring to build the next generation of clinical AI and improve the lives of clinicians and patients everywhere. This is a great time to join us! The Role We’re looking for a Clinician Experience Specialist to help us deliver an exceptional experience to our rapidly expanding user base. In this hands-on, high-impact role, you’ll be on the frontline supporting clinicians virtually through video and email — resolving issues, guiding users, and helping them get the most out of Nabla’s platform. You’ll collaborate closely with our Product, Engineering, and Customer Success teams to surface feedback, influence product improvements, and ensure every update drives value for our customers. From clinical quality assurance to workflow troubleshooting, you’ll play a critical role in shaping how Nabla supports and engages its users as we scale. If you thrive in a fast-paced environment, love solving complex problems, and take pride in delivering white-glove support with a clinical and analytical mindset, this is the role for you.
Requirements
- Experience: 4+ years in healthcare technology, customer success, or support, with at least 2 years in a customer-facing role.
- Clinical Background: 2+ years working in a clinical or clinical documentation role (e.g., scribe, medical assistant, nurse) with strong understanding of provider workflows and EHR systems.
- Startup Mindset: Experience working in a fast-paced startup environment, ideally in healthcare SaaS.
- Technical Skills: Proficient with tools like Front (ticketing system), Google Workspace, Linear, Slack, Mixpanel, Looker, or similar systems; able to quickly learn complex products and explain them clearly to clinicians.
- Communication: Excellent written and verbal skills, able to build trust with and guide clinicians.
- Problem Solving: Analytical thinker with the ability to diagnose issues and develop effective solutions.
- Adaptability: Comfortable shifting between support, process improvement, and clinician engagement in a dynamic, growing company.
Responsibilities
- Deliver exceptional support to users through email and video calls, providing timely, professional, and empathetic assistance.
- Manage and resolve feedback and support tickets in Front (ticketing system), addressing a wide range of needs including clinical QA, product education, and software troubleshooting.
- Educate and empower users through tutorials and personalized guidance, helping them optimize their workflows and customize their Nabla experience.
- Collaborate cross-functionally with Product and Engineering teams to investigate issues, identify root causes, and influence product improvements.
- Analyze and synthesize user feedback to surface trends, inform product decisions, and improve overall quality and customer satisfaction metrics.
- Contribute to process improvements, helping to scale and streamline support operations as Nabla’s customer base continues to grow.
Benefits
- Compensation and Equity: Competitive salary and stock options
- Comprehensive Health Plans: 100% individual coverage for Medical, Dental, and Vision insurance
- Time Off: Unlimited paid time off and 11 national holidays
- Health Comes First: Unlimited sick leave
- Parental Leave: Paid leave for new parents
- Remote-friendly: $1,500 to purchase home office equipment
- Trust & accountability: Ownership of your time and schedule
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
